How's This For Customer Service?
05-26-2006, 02:29 AM
#1
Thread Starter
How's This For Customer Service?
After much reading here I decided to replace my Potenza S02s with the S03s. I oredered from Tirerack about 12:30 PM on Wedensday. The tires were drop-shipped from Delaware to my local installer in New York on Thursday morning and were on my car ready to roll in less than 24 hours. $33.00 for shipping. Great customer service! I really have to give you folks credit. Thanks Jim and crew!
Frank Baker
Frank Baker
05-26-2006, 10:24 AM
#4
heh. same here. you're not speshul!!!
ordered ecsta 711s from tirerack Wed 10am Pacific time. Flew back to Chicago. went to work, tires arrived at Thursday 10am central time. mounted by noon, then off for a 200 mile sales call.
ordered ecsta 711s from tirerack Wed 10am Pacific time. Flew back to Chicago. went to work, tires arrived at Thursday 10am central time. mounted by noon, then off for a 200 mile sales call.
05-26-2006, 10:28 AM
#5
yeah, insane how they get there overnight w/ the ups ground.
i got mine last month overnight from GA and that was via ups ground
amazing. im beyond impressed. so much that for now on ima buy thru them , eventho i have a wholesale acct w/ direct performance(tires.com)
(alot of hassle to get tirerack acct)
i got mine last month overnight from GA and that was via ups ground
amazing. im beyond impressed. so much that for now on ima buy thru them , eventho i have a wholesale acct w/ direct performance(tires.com)
(alot of hassle to get tirerack acct)
05-26-2006, 10:39 AM
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Brake pads must take a little longer. I ordered mine on Tuesday of last week and they could only manage to get them to me on Thursday. 
TireRack will go the extra mile for you. 3 years ago I ordered track pads for one of my 3000GT's at the last minute. We discovered the back pads were incorrect when they were delivered to my home. They arranged to ship the correct pads to my hotel in St. Louis in time for me to install them prior to the event and picked up the wrong ones from my house while I was away. All at no charge to me.
TireRack will go the extra mile for you. 3 years ago I ordered track pads for one of my 3000GT's at the last minute. We discovered the back pads were incorrect when they were delivered to my home. They arranged to ship the correct pads to my hotel in St. Louis in time for me to install them prior to the event and picked up the wrong ones from my house while I was away. All at no charge to me.
05-26-2006, 12:02 PM
#7
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Originally Posted by rijowysock,May 26 2006, 10:28 AM
yeah, insane how they get there overnight w/ the ups ground.
i got mine last month overnight from GA and that was via ups ground
amazing. im beyond impressed. so much that for now on ima buy thru them , eventho i have a wholesale acct w/ direct performance(tires.com)
(alot of hassle to get tirerack acct)
i got mine last month overnight from GA and that was via ups ground
amazing. im beyond impressed. so much that for now on ima buy thru them , eventho i have a wholesale acct w/ direct performance(tires.com)
(alot of hassle to get tirerack acct)
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05-26-2006, 12:15 PM
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Customer Service is a HUGE part of running a successful business!
Everyone at tirerack is super-helpful! (
for Jim!)
Everytime I have placed an order so for, it has been under 24 hours.
I placed an order at 4pm Wednesday, got my brake rotors and pads at noon on Thursday!
Everyone at tirerack is super-helpful! (
for Jim!)Everytime I have placed an order so for, it has been under 24 hours.
I placed an order at 4pm Wednesday, got my brake rotors and pads at noon on Thursday!
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