problem
#11
Not necessiarly a manufacture's defect.
If Honda starts getting lots of people bringing in Civics with a sqeaking sound from the left rear eventually Honda will determine what the problem is (if there is a problem.) Perhaps it's just a bushing that needs to be lubed. Honda will issue a TSB to ALL dealerships so the service people know what to when someone brings their car in with this complaint. It saves troubleshooting time.
A TSB is an internal document and has NO legal responsibility associated to it.
If Honda starts getting lots of people bringing in Civics with a sqeaking sound from the left rear eventually Honda will determine what the problem is (if there is a problem.) Perhaps it's just a bushing that needs to be lubed. Honda will issue a TSB to ALL dealerships so the service people know what to when someone brings their car in with this complaint. It saves troubleshooting time.
A TSB is an internal document and has NO legal responsibility associated to it.
#12
ruexp67 is correct. i'm actually a service consultant for toyota. a TSB (technical service bulletin) is basically internal information for service departments to solve common problems w/ certain vehicles. a service campaign is essentially a recall, and a manufacture will only initiate a service campaign if the concern w/ the vehicle is considered a saftey issue. unfortunately a TSB will only be covered under the factory warranty (3yr/36k for honda). so in regards to a defect, a manufacture may initiate a service campaign if it is a safety concern, otherwise they may only provide dealerships w/ a TSB. if anyone has any questions in regards to dealership service, feel free to ask me
#14
Registered User
A TSB for the transmission grinds offered no soultion just let the service people know that it was a frequent problem.
Every dealer will tell you it is just normal or your fault, that is bad service.
Every dealer will tell you it is just normal or your fault, that is bad service.
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