Dealer Satisfaction Survey - PLEASE USE IT
02-10-2005, 09:44 AM
#151
Administrator
Originally Posted by Bassoctopus' date='Feb 10 2005, 07:38 AM
Ah that's what happens on a Southern meet. 
Beccy, get back up here, we need to do some more driving and scare some BMWs 
Beccy, get back up here, we need to do some more driving and scare some BMWs 
The weekend ones are good
06-17-2005, 03:12 AM
#153
Name & Shame time!
TWO MILLS HONDA ELLESMERE PORT
Booked the car in for a service and free issued 6 Litres of Castrol GTX Magnetec 5W40. 10 minutes after dropping the car off he calls to say they "cannot use it as it is too thick"
He then trys to convince me I need
TWO MILLS HONDA ELLESMERE PORT
Booked the car in for a service and free issued 6 Litres of Castrol GTX Magnetec 5W40. 10 minutes after dropping the car off he calls to say they "cannot use it as it is too thick"
He then trys to convince me I need
06-21-2005, 03:27 PM
#154
Registered User
Join Date: Jul 2004
Location: Basingstoke, Hampshire
Posts: 145
Likes: 0
Received 0 Likes
on
0 Posts
Dealer: Fleet Honda, Fleet
Workmanship: 0
Knowledge of the car: 0
Customer Service: 0
Sales: 0
Comments:
Managed to smash my windscreen, then try and fix it without telling me giving me endless excuses. When they had had the car 4 days for a few routine warranty points I put some pressure on and they cobbled together a pi55 poor story.
Then on collection I noticed they had scuffed the interior, they denied it but agreed to put it right out of good will following the above, pah! The cheek of it.
Finally went to drive the car away and they had used 1/2 tank of fuel! I went mental at this point, they replaced the fuel and that was the last time I ever went near the place. Useless, ironically I found them so useful with my ATR and ITR.
Dealer: City Honda, Basingstoke
Workmanship: 7
Knowledge of the car: 7
Customer Service: 5
Sales: 1
Comments:
Generally seem ok, bit unhelpful on a small warranty query. My only complaint would be when they lied to me about the excess on the courtesy car, queried the
Workmanship: 0
Knowledge of the car: 0
Customer Service: 0
Sales: 0
Comments:
Managed to smash my windscreen, then try and fix it without telling me giving me endless excuses. When they had had the car 4 days for a few routine warranty points I put some pressure on and they cobbled together a pi55 poor story.
Then on collection I noticed they had scuffed the interior, they denied it but agreed to put it right out of good will following the above, pah! The cheek of it.
Finally went to drive the car away and they had used 1/2 tank of fuel! I went mental at this point, they replaced the fuel and that was the last time I ever went near the place. Useless, ironically I found them so useful with my ATR and ITR.
Dealer: City Honda, Basingstoke
Workmanship: 7
Knowledge of the car: 7
Customer Service: 5
Sales: 1
Comments:
Generally seem ok, bit unhelpful on a small warranty query. My only complaint would be when they lied to me about the excess on the courtesy car, queried the
06-24-2005, 08:59 AM
#155
Registered User
Join Date: Jul 2004
Location: Hampshire
Posts: 310
Likes: 0
Received 0 Likes
on
0 Posts
Dealer Name - Alan Day Winchester
Workmanship 8
Knowledge of the car 8
Customer Service 9
Sales not relevant
So far so good. Generally helpful and knowledgeable.
polished out some minir scratches for nowt.
Windscreen seal to be replaced under warranty - waiting for a call.
07-18-2005, 04:06 AM
#157
Registered User
Join Date: May 2003
Location: Suffolk
Posts: 5,346
Likes: 0
Received 0 Likes
on
0 Posts
Dealer name: Norton Way.
Workmanship: 8 (spilt oil in engine bay).
Knowledge of car: 9.
Customer service: 10.
Right car was done on Saturday by Norton Way Honda.
Top job and came in at 103 quid for the 18000 mile service.
Supplied own diff oil and engine oil, neither being a problem for them.
They supplied the gearbox oil and I must say the gearbox is now much smoother.
Nick was his usual excellent self and the complimentary cold drink went down a treat.
They also were very helpful in following my requests re. screenwash and washing the car.
Workmanship: 8 (spilt oil in engine bay).
Knowledge of car: 9.
Customer service: 10.
Right car was done on Saturday by Norton Way Honda.
Top job and came in at 103 quid for the 18000 mile service.
Supplied own diff oil and engine oil, neither being a problem for them.
They supplied the gearbox oil and I must say the gearbox is now much smoother.
Nick was his usual excellent self and the complimentary cold drink went down a treat.
They also were very helpful in following my requests re. screenwash and washing the car.
08-27-2005, 01:04 AM
#158
Administrator
Lazy Lazy people still not using this
Come on guys, how many times must have people here been to a dealers over the past few years? more than has been input in the DSS anyway
Come on guys, how many times must have people here been to a dealers over the past few years? more than has been input in the DSS anyway
