break pad dealer shenannigans
04-04-2007, 01:13 AM
#21
Registered User
Thread Starter
Join Date: Mar 2006
Posts: 136
Likes: 0
Received 0 Likes
on
0 Posts
Let's see i parted my previous car (cough) MG TF 160 after 12 months on uninspired motoring and no need for new pads, and before that my local indy always got such work. On this occaision i only popped in out of interest on my way to the indy but bit their hands off when i was quoted 85 quid.
04-04-2007, 01:16 AM
#22
To be honest i don't see what the major issue is here. You asked for a price, the service coordinator misunderstood what you asked for and quoted you a price, the misunderstanding carried on when you tried to clarify that the price was for all 4 corners.
You guessed correctly that there had been a misunderstanding as the quoted price was disproportionally low and tried to take advantage of their error.
You didn't get the advantage you wanted, complained, and the dealer principal contacted you and stated:
So you didn't loose out other than by not taking advantage of their mistake.
Would you have gone elsewhere if you'd known that price was for the front pads only?
You guessed correctly that there had been a misunderstanding as the quoted price was disproportionally low and tried to take advantage of their error.
You didn't get the advantage you wanted, complained, and the dealer principal contacted you and stated:
He has nothing else to add or say even though i point out that i am not after anything (not sure i'd want my car in there again) other than an acknowledgement of the error and that they are careful that it doesn't happen to someone else.
Would you have gone elsewhere if you'd known that price was for the front pads only?
04-04-2007, 01:36 AM
#24
Me "hello, i'd like a quote for changing the brake pads on my S2000"
--ambiguous statement
Chap behind desk (CBD) "certainly sir, that'll be
--ambiguous statement
Chap behind desk (CBD) "certainly sir, that'll be
04-04-2007, 01:46 AM
#25
Registered User
Join Date: Sep 2005
Posts: 1,236
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Bibbs,Apr 3 2007, 03:24 PM
...get aftermarket pads (cheaper and better) and DIY it. Takes 30mins and saves you speaking to dealerships.
Then follow Bibb's advice...
04-04-2007, 03:18 AM
#26
04-14-2007, 11:23 AM
#27
Registered User
Originally Posted by ian010,Apr 3 2007, 06:51 PM
Westgate Honda in Grimsby: even for the 70 odd mile extra round trip, i'll be using a different $tealer from now on.
04-15-2007, 05:07 PM
#30
Registered User
Join Date: May 2005
Location: Edinburgh
Posts: 19,640
Likes: 0
Received 0 Likes
on
0 Posts
Yeah they misunderstood but, to be honest, you were swinging the lead a bit and playing that misunderstanding.
I'd take it on the chin - after all they can afford to lose a brake pad customer. You can't afford to lose your brake pads. If you follow me.
As has been espoused already - I'll always use a local, trusted independent for oil changes, tyres, brakes etc. At 70k+, I'm only going to use Honda Approved for the tick in the service schedule.
I'd take it on the chin - after all they can afford to lose a brake pad customer. You can't afford to lose your brake pads. If you follow me.
As has been espoused already - I'll always use a local, trusted independent for oil changes, tyres, brakes etc. At 70k+, I'm only going to use Honda Approved for the tick in the service schedule.
Thread
Thread Starter
Forum
Replies
Last Post