AutoVisuals

Anyone that has a Silverstone AutoSharp Pen or any other pen that does not match, please contact AutoVisuals with your order information and we will send you a new pen. The paint can be adjusted and matched again to the factory chip provided by Honda.
We will always stand behind our products and do everything we can to make sure you the customer has the best end results.

Contact info:
Wendy, AutoVisuals
info@autovisuals.com
Toll Free: (877) 701-7780 (PST)

Tifosi Red

e-mail sent Wendy

Tifosi Red

Personal e-mail received from AutoVisuals already so I expect that any Silverstone colour match issue is being addressed... impressive customer service response!!

Coxyboy1

Just ordered a Berlina Black pen as I managed to pick up a couple of stone chips this week

I'll let you know how I get on with it when it arrive's

Martin

MarkW

So - is the group buy thingy back on then Col?

Roadkill

Wendy / Auto Visuals/ Anyone interested

I reiterate the fact that I will be in L.A from next Friday to April 13th. I am happy to collect any orders (around the 12th) and save postage if anyone is interested (or orders in time) ASSUMING that this is okay with you, Wendy / Auto Visuals.

Paper Lawyer

Thanks for the offer Roadkill but I'm hesitating about it now - I'd rather not go through the hassle of sending the pen back to the US if it didn't match. Perhaps I just need to be more careful when applying the OEM touch up paint.

chrisx16

If a group buy gets off the ground I'd be up for a Berline Black one.

Paper Lawyer

That's not going to do very much for your Chips Away shares!

Tifosi Red

Update

True to her word Wendy has sent a replacement pen out to me so 2 thumbs up for customer service there

In a show of breathtaking attention to end-user hapineess that I never see in the UK (e.g. Colin's thread on the Road Angel update ) Wendy has sent an extra Silverstone touch up pen

So I suggest to send this out and it can be passed around for feedback.

Form an orderly queue

Tif