Clovis

You're right. FWIW, Lute Riley is owned by Sonic Automotive, Inc.

RedVinesRanch

I have worked so much with Paulo Tang over the past year. If he ever leaves the dealership, then just forget about taking your car to them. I have an 2002 Insight and have had a minor recurring problem since the first month (the check engine light comes on.)
From the second time I had the problem, I have received free rentals. And even when I filed the Lemon lawsuit, he was still working with Honda Tech to figure out what was wrong.
I still have the car and it cost Honda about $6000 in repairs plus rentals plus an extended bumper-to-bumper Honda warranty (because I wouldn't keep it without compensation).

But I would not have kept the car if Paulo hadn't been so easy to work with. Heck, I might bring my '04 to them for service, but I'm still buying it from a dealer in Austin.

350blazer

Guys I apologize for this but

BIG BEN UR A JACKA$$ FOR SAYING THAT ALL STUPID PEOPLE WORK AT DEALERSHIPS,

Had there not been any dealerships were would you guys have gotten ur cars

nuff said

Tex2000

I agree with 350blazer about big bens comment, that is ignorant. The advisor should have called the customer and explained about the broken parts from the begining. If the dealership broke the parts, they should have taken responsabiltity from the start. I do know from experience that sometimes when customers take off their own parts and bring a car in torn apart, it can make things worse. You have missing bolts, clips, and sometimes even broken tabs. I agree that the labor charges were steep from the start though, at least for that particular repair. However, you don't know the techs side of the story. What did he have to do to put it together? The customer might have damaged something and not know about it. We really don't have the true picture. I am a service advisor for a local Ford dealership. I know its hard, but don't kill the dealership over one service advisor. I guarantee that there are way more "good advisors" than there are bad. The worst thing that I read was that the customer had to find out about the bill was when he got there, and didn't even know what he was paying for until the end. Simple rule, the customer should know 100% how much they are paying and what they are paying for BEFORE they get to the cashier. Thanks.

Big Ben

Yeah, do you. I've seen two other S2000's at UTA. What color is yours?

By the way, "350 Blazer", I think I'll take my business to Paulo Tang now. Thank you for your insight.

Big Ben

Why do people on car forums take things so personally. I'll buy you guys some tissue for those tears if you want.

Ok, I'll rephrase my statement. MOST of the people at dealerships are stupid. There are a few that aren't. Not many though.

350blazer

BUD

I am not gonna sweat it everybody else knows I take very good care of them and you will be the one left out not me

Oh yeah and the first time you take it over there for warranty work and they tell you they cant look at it until thursday and it is only Monday, you will also want to come here where i can look at it and USUALLY have it out the same day

sorry to argue on here guys

Big Ben

Look, my statement was obviously towards the people at Lute Riley. If you couldn't see that, then I'm sorry. If you want to take offense to it, then fine, I could really care less. You are the one that got "personal" about my statement. Let's see, the topic of the thread os about Lute Riley. I stated I had a bad experience with them. Then I stated that stupid people work at car dealerships. It's obvious to me that I was speaking about Lute Riley.

But since this was not obvious to you, here I go. I WAS TALKING ABOUT LUTE RILEY. Hope that helps. Have a nice day.

Gernby

... boring...

Clovis

agreed, this one is over.