Triguy

So here it is!




Uh oh!!!!!!!




And




So, after waiting over a month for the top, it arrives.

As the truck pulled up to the house and the back open, the first thing the guy says, was oh, it didn't look like that when I did my last delivery. It was laying flat on the ground and it was supposed to be standing straight up. We opened it up and discovered the scratch. Being a rookie to carbon fiber and after spending $2500 on a "new" hardtop, I did not take delivery of the item as it was scratched and the box was clearly damaged. I'm now in the process of working with SAIA freight to get things straightened out to get a new one.

I told the delivery driver how much it cost and his eyes went wide open.

I'm sure it'll all work out in the end with SAIA and Forbidden USA.

As I have not figured out what's going to happen next, I do want to say that I AM IN NO WAY BLAMING FORBIDDEN USA OR SAIA AS TO WHO IS AT FAULT. JUST STATING MY STORY ABOUT WHAT HAPPENED TODAY WHEN THE HARDTOP WAS DELIVERED.

As I stated above, I don't know the extent of the damage, just that it had scratches and I will not accept a product that needs to be fixed.

Forbidden-USA

Thanks for posting this up. I'm glad you checked the package before signing off on it. It looks like the box was beat up. I will contact Saia with these pictures because this is UNACCEPTABLE.

sillyboybmxer

Excellent customer service shown once again. Props to this company

Forbidden-USA

Thanks

We take care of our customers no matter what. This is what Forbidden-USA is known for and we will continue to do for every single customer.


Alberto

rdk

Ouch. That sucks, after all that waiting. I hope
It gets sorted out very quickly. I wonder what's going to happen now? Saia paying for all the repairs?

Triguy

Alberto,
I'll PM you with a copy of what I signed with numbers of the case and everything you might need. I tried calling SAIA today, but only got a machine.
Thanks

aeonracer

Damn did they drive a truck into that box?

That being said, the CF top looks amazing (minus the scratches of course).

s2000vtecvtec

alberto's customer service is just unbelivable. he cares about every single customer.

award78

Ship it to me, I'll have it recycled

Triguy

Just so you know, Forbidden USA and I are working things out with the hardtop. They have been great to work with during this situation. It seems that the box was fine until it got in the hands of this certain driver. He even said it looked fine when he got it. I trust Forbidden USA 100% and look forward to getting my hardtop without any scratches.

Thanks for all the help Alberto.