Triple-H

[QUOTE]Originally posted by DoGMaN
[B]Also the oil changes are much fewer with the Boxster so it almost evens out

Mindcore

You inherently answered your own question..why do I feel I deserve this level of service? Beacuse I do, so do you, so does everyone that puts down thier hard earned money.

This is a classic Canadian temperment, where as we roll over on everything..

This is not isloated to cars, I don't want to get too far off topic, but I expect the same from my local McDonalds, when I buy a stereo, when ever I purchase something I want to feel that it was appreciated..

Customer service as a whole is on a steady decline.. I can't change it, but I sure as hell have the right to bitch about it.

See, I just did the same thing, I said I can't change it...well maybe all of us together can?

The more I think about your question the harder it is for me to answer..

I think everyone deserves a certain level of service..We can't all agree what the level of service is, and perhaps I can't even qunaitfy it in words, but its like porno, I can't say what it is, but I sure know it when I see it..

I've been having a lengthy talk with my co-worker inbetween these posts. He has been one of the top Ford Mechanics, for many many years.

His knowledge of the back workings of a dealership, and a manufacturer is extensive...

He has argued some counter points, in that one specifically, some emplyees do not even feel loyalty to a dealership, why should I as a customer then?

Dare I say that his training on said Fords was the only thing that stopped him from moving to different brands..

This is a national mindset..one in which I would be happy to see change..

I don't deserve better service then the guy that bought the civic..I believe that we both should recieve better service over all.

A customer is a customer...that is all that matters.

I come from a sales background..its pretty much all I know.. I would treat a customer that bought a $2 part the same as my custmer that bought 50k worth of parts..

Its something I believe in, and perhaps I'm delusional, but I expect to recieve the same level of service that I myself would offer..

If I can do it, why can't they..

I'm not asking for the world here, I'm talking about those little intangables..
Its the little things that stand out over time, treated with respect, someone calling me Mr. Minos when warranted, A honda pen, when its noticed that mine is missing in my pen holder..this little shit goes a long way and costs nothing..

Honda Japan, have a philopshy that every person, form the guy that sweeps the floors, to the guy that sold the car, to the guy that bought it are all part of the same big picture, all of them are responsible for the compaines well being..

Here, the sales dept. the parts dept. and the service dept. are all sperate entities, they battle with each other, all under the same roof..

This alone sets the tone for a bad experience in a dealership..

The dealership is the public face of the Manufacturer, It is the MFG's obligation to enforce a standard level of service to the public..

when one dealership does it right, and others do it wrong, this is not happenstance, its a break down in the system, that should ensure that no matter where I go, I can expect the same.

Why do I deserve this level of servce? beacuse I'm Mike...Nimesh should expect the same, we all should.

If you can't do things right, move over and let someone else do it...

Mindcore

Doug to answer your question,

I have a decent relationship with my dealer, The principle and I speak when I'm in and he always has time for me..

My concerns go beyond what the dealership is able to provide..
I'm not stupid, with the right amount of money and effort, I could get a dealership to cater to my every whim..

This isn't the argument I'm putting forth..

its been so long now,I don't even know what my argument is anymore..

I think the gist of it is, If I don't get the warm and fuzzy from Honda, the dealership can only do so much to make up for it.

Nimesh, I don't think I answered my question in regards to the Pilot..
Yes a great vehicle at a great price, but should there not be something more?

perhaps is a product of our culture...we buy cars now like we buy sandwhiches. there was a time when buying a new car was an event..now, its a hassle more then anything..

Perhaps I'm nostalgic in thiking I would like to see that mentality return.

Triple-H

The decline of customer service - I see this almost where ever I go, it is so true, it is so sad. And to make it worse, when the dolts are providing lousy service they don't even realize it is lousy, they don't seem to know what IS good service!

Hmmmmm, I have to think about this, I have never thought about it in that way. Maybe because where ever I go around here we always hear the words "independently owned and operated". I think it would be great if the manufacturer could do this, but I suspect they are never going to be able to. I will admit, it would be great if it could be that way!!!

Triple-H

Mike, thanks, I just saw your answer, and I guess I alluded to it in my last reply. I will admit I have never thought of it in that way. Anticipating the manufacture to pick up the slack for a lousy dealer is just something I have never thought about. I just move my business to another dealer and hope the bad one goes out of business. Oh, and then there is that cathartic thing - the telling everybody how bad the bad place is...

PLYRS 3

ok, that was a pretty post and all, but you haven't said anything new!!!!!

what is this magical level of service you expect and based on what???

what is the benchmark or baseline???

do you want the same level/type of service as that found in BMW dealerships??

a little more???

a little less???

a lot more???

a lot less???

WHAT????????????????

and just as importantly, WHY????????????????????????

grayiron

I am confused by this whole thread. My relationship with Honda is economic. I bought a car from them. I am obliged to pay for the car, they are obliged to supply warranty service as described in their warranty. After owning four Hondas over the years my experience has been that they have meet their obligations. My current Honda (14,500 mi) has never had a warranty related problem and was delivered in perfect condition. I personally can not ask for more. I do not owe any allegiance to Honda. If I choose to buy another brand of auto that is my right. Likewise Honda owes nothing to me beyond warranty service. If you perceive that their service sucks then vote with your pocket book and never buy another. End of story.

PLYRS 3

and, maybe you've heard that ago old saying..."you get what you pay for"......

do you know why it's old???

it's b/c it's TRUE!!!!!!!!

PLYRS 3

[QUOTE]Originally posted by grayiron
[B]I am confused by this whole thread.

Mindcore

Dammit man, quit picking on me!!

Ok, this is what I expect...

BMW is a good starting point.

I want well trained knowlegable staff at every point through out the dealership.
I want at least one mechanic that specializes, or at least is 100% proficient on the S2000.
I want Honda Canada Co-operation when holding an event celebrating thier cars.
I want to be treated with respect at every level throughout my ownership.
I want known issues with S2000 taken care of, I don't want to convince them that the window not going down is thier problem, not mine.. and so on.
I want to feel that Honda appreciates my bussiness.
I want Honda to understand that a car like the S2000 is competition for BMW and Prosche, and I want them to act accordingly.
I want to see HC making more effort to reach out the public.
I want HC to look as if they are trying to earn my business based on something more then just the quality of thier cars.
You see where I'm going with this? I could type lots more, but I think the effort alone to improve how they currently do things would go a long way to reaching that level of service which I seem to be having trouble saying..

Take your post with the floor mats..its those little things that lets you know that you are more then just a cheque book to them..

That is the exact kinda of thing I would like to experience with Honda.