View Poll Results: Who should pay the duties? (Taxes)
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Custom's Charges. Who should pay?
08-15-2005, 07:03 PM
#1
Custom's Charges. Who should pay?
Greetings
We have an issue with a customer in ON, Canada. They did not pay the customs duties and so FedEx has charged us for them. We informed the customer, and charged them for the duties. They in return, disputed the charges with the CC, and they reversed the charges. So in the end, we are stuck with the bill ($140 US).
So, my question to you, who do you think should have paided these fees?
Note: The customer is a member of the forum.
We have an issue with a customer in ON, Canada. They did not pay the customs duties and so FedEx has charged us for them. We informed the customer, and charged them for the duties. They in return, disputed the charges with the CC, and they reversed the charges. So in the end, we are stuck with the bill ($140 US).
So, my question to you, who do you think should have paided these fees?
Note: The customer is a member of the forum.
08-15-2005, 07:22 PM
#3
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Well, obviously the customer should pay the the duty and brokerage.
What I find lacking on the vendor side, is the knowledge of what the duty and brokerage will be before hand from UPS, Fedex or USPS. IMO it is the vendor's responsiblity to quote/bill a customer what the total costs for the transactions including the PIA duty and brokerage. That way there is no bad surprises for the customer and vendor. UPS and to a lesser extent Fedex are moth*#$$@rs for charging outrageous brokerage fees.
What I find lacking on the vendor side, is the knowledge of what the duty and brokerage will be before hand from UPS, Fedex or USPS. IMO it is the vendor's responsiblity to quote/bill a customer what the total costs for the transactions including the PIA duty and brokerage. That way there is no bad surprises for the customer and vendor. UPS and to a lesser extent Fedex are moth*#$$@rs for charging outrageous brokerage fees.
08-15-2005, 07:40 PM
#5
Registered User
Customer.
Unfortunately a lot of people take advantage of vendors in the US on this particular issue.
Borderfree.net is a good option in dealing with this. When a customer buys your product, borderfree calculates shipping / duty / taxes on top of the order amount and acts as the middle man.
The upside for the buyer is that they know the exact amount they will pay for the item, and the seller is protected from receiving a bill for duty.
Unfortunately a lot of people take advantage of vendors in the US on this particular issue.
Borderfree.net is a good option in dealing with this. When a customer buys your product, borderfree calculates shipping / duty / taxes on top of the order amount and acts as the middle man.
The upside for the buyer is that they know the exact amount they will pay for the item, and the seller is protected from receiving a bill for duty.
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08-16-2005, 03:23 AM
#10
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Fact of life that if you want something and there is a border that separates you, that you have to factor in any customs charges into the mix.
Ive never seen it any other way.
Thats crappy that someone would knowingly put another out like that. They stuck you with a customs bill. That's wrong.
Ive never seen it any other way.
Thats crappy that someone would knowingly put another out like that. They stuck you with a customs bill. That's wrong.