I understand that s2ki is a business and am happy to support it year-in, year-out by purchasing a membership to try to do my little part of helping with costs. I also realize that most of s2ki's profits probably come from having sponsors and vendors. However, I feel that it is extremely important to protect the members who make this site what it is.

J-On-Demand, a newer sponsor, has a record of problems on car forums. If you do a quick search on www.evolutionm.net, you'll see that there are many threads about people having problems with orders that they have made through J-On-Demand. Here are a few that I was able to find quickly:

http://forums.evolutionm.net/showthread.ph...light=jondemand
http://forums.evolutionm.net/showthread.php?t=289732
http://forums.evolutionm.net/showthread.php?t=281226

One from the RX-8 Boards:

http://www.rx8club.com/archive/index.php/t-111119.html

Many of these problems only got fixed (if they got fixed) once the management team stepped in and threatened J-On-Demand that they will take away their vendorship if they don't resolve the issues. It seems that it is the only way to spark J-On-Demand to get stuff done.

A good friend of mine who is also on s2ki, MediaMayhem, ran into a problem with Hiro, with a lot of empty promises on Hiro's end. He finally said enough is enough and tried to get his $ back. Of course, this is when Hiro became hard to get a hold of, non-respondent, etc. The only way that he was able to get his money back was by the owner of EVOM threatening Hiro to solve the problem or lose his vendor status. Empty promises about the $ being sent out kept happening. Hiro finally refunded him the money after the owner of EVOM kept getting on his case.

When I saw this thread this morning, I knew that something had to be said. We have already been down the road of bad vendors (Final Level Garage) and I just dont want it to happen again. Here is the thread started this morning as I know that you have already seen.

https://www.s2ki.com/forums/index.ph...ic=524849&st=0

There are other vendors on here who know about J-On-Demand's ways, but don't want to look like they are bashing their competitors.

I understand that Jake (DarkSubRosa) may know him, but my friend who ordered the parts through them "knew" them too. Friends are friends until large amounts of money get involved.

Thank you for looking into this matter and doing what's right to prevent s2ki members and your customers from losing money and gaining many headaches.

If nothing else, I hope that this thread allows people to do some investigating about who they are purchasing from before they make a big purchase.

Sincerely,

Ryan

 

I completely agree with everything you have said Ro Ja boy. I regret doing business with Hiro from J-ondemand 100%. I tried saving some money on the hardtop that I ordered from them but I should have initially ordered it from bulletproof. It was definitely not worth the hassle and I will never buy from someone who's not a reputable vendor. I can't believe J-ondemand had to put on probation by EvoM... thats just ridiculous.

 

Good looking out

 

After looking at this, I will definitely never order anything through them.
Good looking out indeed.

 

hey this is Martin I'm the new guy here at J-ondemand. I'll be taking care of you guys here s2ki. I know some people got less then ideal treatment in the past but i wanna tell you That I will do everything in my power to take care of you guys. If there going to be a delay I'll let you know ASAP or anything else that happens. Thats why were getting a huge shipment of products in from japan. thanks for reading this
martin

 

I dealt with a person "no names" that was affiliated with JOD and they tried to srcew me and my friend out of some stuff we ordereed untill we threatened to show up and get our shit or get our money, it wasnt till then that they decided to ship which sitll took two weeks.

I have heard many bad things about this company and have never dealt directly with them but aftrer dealing with someone who reccomended them and acted like you guys were his sponsor did that shit I will never order from you guys! I know its not directly JODs fault but just got the bad vibe and I jsut steer clear of them. Plus this person was badmouthing bulletproof like they are con artist and I was like WTF I have never had an issue with bulletproof.

Sorry JOD but I have the feeling business is going to be slow around here. Might as well move onto another site as we have enough "decent" vendors already.

 

answering ****ing PM's would be a good start

 

Ro ja boy,

thats good that youre warning your fellow friends on here. but you have no idea what we have to go through to get you your parts. you link other forums but on every forum, vendors to get negative remarks. If you had our job, you would understand what we have to go through to get you your parts. You really think japan has your parts in stock? I know china brands take a day or two from molding urathane or fiberglass but in japan, every single piece is built hand made. One by one to high quality. You come on here with negative remarks so you can ruin a hard working company? Were at work almost 20hrs a day 7 days a week trying to get customers their parts. We have hired couple people from before, some had to be let go because of poor attitude, not working on the job, not showing up to work.. these things did make us look bad and we had problems everytime we let someone go. We have one or two person on each forum taking care of the pms and members. When they leave, we have to go back and pick up not knowing where they left off. Were sorry for that problem but in any company, when someone leaves, they have to readjust some things. Our main problem here was customer service. If you ever came to our office, we have phones ringing, people walking in, packing and shipping, picking up the container. We are a busy company. I see only couple companies doin what we do. Im not going to mention any names but we are one of the few that actually deals with the japanese manufacturer directly. No middle person. We do our own logistics as well.
Your friend kris ordered a Varis from us. As you can see, we became one of the 2 authorized Varis dealer in the US besides Kamispeed. They told us 4-6weeks plus we added our shipping time. This did not happen. why? they got too busy with their Boeing contract every part was delayed. I have many friends in this industry and we exchange our stories all the time. Just last week, i found couple big repuable companies waiting for Varis for over 6 months. They were told the same eta as me. Dealing with japan is a bitch. Its not easy and if it was, there would be so many companies doing it and having a price war.
We have couple japanese speaking staff including me, we have an office in japan and actually staff. Some of you guys come into our office til 2-3am to hang out and see me talking or skyping with japan about orders. We are always on them about getting products. Also, many of my evom customers know how long JDM can take and customs. Some have friends working there, some had the same experience with custom when they purchased from another company, and some actually imports other products from a different company. Customs can delay things heavily. Why cant i give you an answer when itll come out? No one has the answer to that. Its up customs to finish what theyre doing and letting it pass. If you want to blame us, i think you should blame your own government. Many of the JDM manufacturer in the US has the same problem. If things are in customs and are delayed, dont blame us. well do whatever to update you. Our evo market has sky rocketed since we opened, we had a few problems here and there but people still come to us because they know we are actually working hard for their parts. We actually involve owners of the JDM company such as tamon design, voltex, varis, deck-mechanic to come oversea to meet the customers. Customers and some vendors do ask why their parts take long but when they hear what goes on from the owner themselves, i guess it makes them feel comfortable knowing we were bsing.
Were not her to rip anyone off. Me and Mark started this company in sept of 2006. We both worked at Sun automobile for yrs and have catered to most of the vendors on here and other forums.We are still and learning and we do make mistakes but we always try to get our problems fixed as soon as we can. We have recently have our staff together which can help us out alot. We have personal friends at Mackin, Tanabe, 5Zigen, C-west, Bride, Power Enterprise, Tein, HKS, Blitz, Yokohama, Superstreet, Dsports, HIN, etc always supporting us.
You will see some big changes with us this year. We hope you understand what we do, you can ask any importing companies how hard it is.

here are some of our customers who knows how long these parts take.:

Yesterday, 03:48 PM #176
sem23tex
Newbie
Personal Sales Rating: (0)


Join Date: May 2004
Location: ----


Drives: Evo IX MR / Blown VW R32
Posts: 14

Good god! Give these guys a break.

It's a new company dealing with parts sourced from overseas. It is obvious they are going through some growing pains. So keep that in mind before you order and then decide to start posting a series of melodramatic rants.

I read the reviews before I ordered from them. I understood the time frames I would be dealing with and I was clear about the size and sophistication of the company to which I was giving my money. I was clear that they didn't have a million dollars worth of inventory to satisfy the need for instant gratification that most Americans desire in order to be happy.

Even if they did they probably wouldn't have most of what people want in stock because the suppliers fabricate product per order and don't carry surplus inventories. This says nothing of the mess involved with shipping one or two overseas container at a time and then going through the customs nightmare. I thought about all of this before placing and order.

I can't call up Garage HRS, Voltex or any other small JDM performance componet company and order something. Hiro can and seem to have the relationship to get boutique jdm performance parts, so that is why I give them my business.

I am an adult and I can make informed decisions. I bought and evo, I heavily modified the engine and now the exterior. It cost money and there are no guarantees. If you wanted quick and painless go buy something from APR or rice out and get a Wingswest kit or something from Kaminari.

From what I can tell JonDemand is three or so guys busting their asses to try and start something from the ground up. They seem to be good people trying to get their heads above water selling product lines that have shakey ETAs at best.

Yes they are full of it some of the time, yes you have to bug them, and yes you have to wait. Such is life. If it hurts to throw a couple grand to the wind this may not be the game for you. If you start to cry after a month because your voltex difuser hasn't been delivered same thing. It's not like ordering from Tirerack or Vivid.

I hope they get it together before the EVOM community destroys what could be a good company. As an aside, everything I have order has eventually shown up.


Sep 13, 2007, 06:24 PM #140
projekt_shocker
Evolving Member
Personal Sales Rating: (6)




Join Date: Jan 2006
Location: ----


Drives: 2003 Lancer Evolution
Posts: 264

you guys should just relax and chill the F-OUT... i mean damn what the hell is your problem guys? you guys should know better how long it takes for a "special order" coming from japan is... its gotta go thru all that customs bull crap before it gets in the US.. especially when the US Homeland Security started to send out some more rules and regulations about import shipments coming IN the country is going to be an extensive period. Its not like a domestic product you order on monday and receive on thursday... thats not how it works... especially coming from a vendor who ONLY SPECIALIZES in JDM AFTERMARKET BODY PARTS for your EVO.

People in here just have short fuses and just end up having sand in their vaginas and starts crying about when their JDM Special order is going to come in.. LOL if you people cant wait for crap just get a Extreme Dimensions kit MADE IN THE USA YO! lol

yours truly,
JDM Khamp.
__________________
WW EVO 8


Sep 11, 2007, 10:09 PM #121
Xenope
Newbie
Personal Sales Rating: (2)


Join Date: Mar 2006
Location: ----


Drives: Evo
Posts: 81

Waiting is part of the JDM game. If you can't deal with it, don't buy JDM. If you don't need great prices and parts immediately, go ahead and pay double to triple the part's price to get it quicker. But from what I see on this forum, most people prefer to get the best prices (aka lowest prices).

J-OnDemand might not answer all your e-mails or PMs all the time. Hey, we're all human and miss things or forget stuff. I've been to J-OnDemand's office in PERSON and they are always going through their list of hundreds if not THOUSANDS of messages. They are always making phone calls to check on status updates on parts people order and getting calls from other customers. As in any business, there are a few who get the short end of the stick, while the other 99% come out happy.

I waited months for my parts and, like some of you, got scared that I wouldn't get them at all. J-OnDemand might not have given me ultimate service either, but they pull through every time. Almost everything you see in this pic is courtesy of J-OnDemand and if I wanted that refund, I never would've had them:


Sep 8, 2007, 11:24 PM #65
Vostok 7
Evolving Member
Personal Sales Rating: (0)




Join Date: Jun 2007
Location: ----


Drives: 2006 Lancer Evolution IX MR WW
Posts: 219

Quote:
Originally Posted by SidewaysEvo
Who gives a damn if he works 24\7 365 days a year. The bottom line is if he delivers. And from all these complaints it looks like he doesn't. Wow you can call him 1 in the morning and get price quotes? What's the point if you don't get the product until 10 or 12 months later? That's if you even get it at all. You only vouch for him because you are a newb there. Just wait a little while he will do you wrong just like he did wrong to all his old workers. All everybody is pretty much asking is stop the lies and be true to your clients. Don't string them along for months with empty promises.

The point is that no matter how hard Hiro & crew work at it, sometimes there's nothing they can do about delivery. Did you read any of the rest of what he wrote in that post?

I know exactly the situation they have to deal with, as I outlined in an earlier post. But to speak specifically about giving wrong delivery times, here's an example based on my experience.

I deal with a very large company in Japan, they make specific products for us which we sell to our customers. I get a request for quote from a customer for a product they make us. They tell me "We can do it in 4 weeks!". Then I contact my shipping company and they tell me they can have it at the dock in a few days. So I tell the customer it will be 5 weeks at their door, to allow for any problems that arise at the dock. They give me the order, I order from my supplier.

Fast forward to 3-4 weeks later, my supplier tells me it will now be actually 6 weeks. So now the customer is looking at 7 weeks before he actually sees product. I tell this to the customer, they are unhappy now but what are they going to do? They need the product.

Finally the product is done but it's actually taken 7 weeks for it to actually get finished by the supplier. On top of this, Japan is now having a national holiday for a week and nothing can get shipped. This means 8 weeks before it can even get picked up. I tell the customer it's now 9-10 weeks before he will see the product. After the national holiday, I have to get my forwarder to pick up the freight and move it to the dock to get on an airplane or a sea container. This usually takes a few days. In this example we are shipping by airplane, because any time you ship by ocean you have to add AT LEAST 4-6 weeks to any delivery time for JUST transportation, and that's JUST to the west coast. East coast shipments by ocean can take twice to three times that long.

So going by airplane the freight gets to the airport and gets loaded on to an airplane. A day later it arrives at the destination airport. We are now very tight within our 9 week window and edging on our 10 week window. Here's where the fun and joy (sarcasm) of customs comes in to play. Customs can and will hold shipments from anywhere between a few hours to a few weeks, totally at their discretion. At that point you're pretty much screwed because there is nothing you can do to get it out. Let's say things go bad and they hold the freight for two weeks. We're now talking about 11 weeks from our actual order to the supplier, and now we are a week over our last promise to the customer. What still has to be done? Just delivery to the customer right? HA! There's a strong possibility (and by "strong possibility" I mean 99.99998%) customs has trashed the packaging on the freight meaning it has to be repackaged and inspected for damage (because what does customs care about your $1500 uber-rare JDM carbon fiber hood?) before it can be put on a truck to the customer. This can take a few days, up to a week depending on the cargo. And that's just something simple, I can't imagine a shipping container full of 120 individually packaged pieces trashed by customs...

Once the freight has been repackaged we now have to arrange some form of shipping to the customer. This can take a day or two to make sure all the paperwork is in order. Then it gets on a truck on it's merry way to the customer, now up to a full 2-3 weeks passed the 10 weeks we quoted them the third time. As you can imagine the customer is now STEAMED. And even worse, once it's on a truck, if it has to go to the east coast from the west coast, you are talking about at LEAST a week to two weeks and possibly three weeks just for the truck to get there, and that's barring any unforeseen delays.

So there we are, a grand total of 16-17 weeks from the actual order to the delivery to the customer. Sound familliar? And none of it was actually the fault of the intermediary.

If Hiro & crew are getting dates from the suppliers, there's nothing they can do but pass those on to the customer. Yes, he would probably do better to over-estimate on the delivery dates but as you've seen from my example (which has actually happened to me in my business), there's really nothing you can do to control anything once the order has been given to the supplier. They can take their sweet time to do whatever they want with that order, even if they've already made promised dates. And it REALLY does not help that Asia is always taking week long vacations at the worst possible times

Please don't look at the "special thanks" in my signature and think I'm biased here. I'm just trying to help you all understand what it is like dealing with purchasing and shipping logistics with things coming from Japan, from the eyes from someone else who deals with this stuff on a daily basis in his business which is not even related to what Hiro & crew do. It is NO cake walk, and it is NOTHING like dealing with US suppliers WHAT SO EVER.

- Patrick
__________________
2nd Place Best Mitsubishi Evo, Battle of the Imports

2006 Mitsubishi Lancer Evolution IX MR █ █ Wicked White & a lot of "GT"s.

Special Thanks:
- Alan & Chris, Modified Auto Salon - Hiro, Brendan & Rob, J-onDemand -

Sponsors:
- Enkei - Rotora - World One Performance - Nukabe - Cusco - Mynes Performance - IMP - TADCO - PDXTuning - Les Schwab/Toyo Tires - Robispec/// -

--------------------------------------------------------------------------------
Last edited by Vostok 7 : Sep 8, 2007 at 11:26 PM.
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Sep 8, 2007, 11:15 AM #54
Blue By You Evo
Evolved Member
Personal Sales Rating: (28)




Join Date: May 2005
Location: ----


Drives: 2003 Blue By You Evo, 2005 Tarmac Black Evo
Posts: 581

Hiro is a stand up guy. he tries his best to deliver to thousands of people from many different forums. He goes to japan to bring more connections to the US. he delivers on his own parts that are ordered to customers houses in CA. Its not the easiest thing to run a company and of course there are unhappy customers with any buissiness but more often than not he delivers. I have recieved over 10 separate orders with him without a hitch. I understand its a waiting game from japan and u just have to be patient. I know how the OP feels and just be patient man. the parcel service is uber slow in getting stuff to their destinations. so just wait it out a few more days and im sure Hiro will deliver your refund.
__________________
2003 Evolution VIII GSR Blue By You
2005 Evolution VIII GSR Tarmac Black
Evo-NY #160
Tri-State Evo
-Brendan

The JDM parts whore
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these are some of the big guys on the forum. We have couple new guys working for us who has reputable friends on this forum as well.

 

Hiro,

First let me start by say that I understand the automotive aftermarket business better than most. Not only have I built a few high-end cars, but I work in the industry myself. Over the years in the industry I have learned many things including that the automotive aftermarket is a competitive industry, which means that the good companies survive and the weak get weeded out.

I'm not here to try to ruin your business. As you can see, I have been on s2ki for quite awhile. I'm simply here to make sure that none of my friends get burned or that they don't have to deal with poor customer service. It's great to hear that you are concerned with your companies customer service as obviously that is what makes and breaks companies in this industry. However, typing about what you do and actually doing something are two different things.

With the situation with Kris, I was around him everyday while the problem was going on. It's funny how you were always able to be reached when Kris first placed the order, but when it came time to refund Kris the money, getting a hold of you or getting you to do something was like pulling teeth. It's great that you let employees go for not being customer friendly, but what excuse do you have for not being responsive?

Again, if you are able to fix the problems that have obviously happened in the past regarding customer service, then great. One other thing that I have learned in the industry is to always underestimate and overachieve. If you think that it might take 10 weeks for a product to get here, say 12. It's always better to have products show up faster than expected then to make a sale and then have unhappy customers.

Again, I wish you luck with your business. I wish nothing more than for there to be competition in this market. Competition brings good prices and you have already shown that you provide good prices. Match your great prices with as great of customer service and you'll do well. Continue to have some of the issues that you've had in the past, and you'll join the ranks of some of the other good companies in the industry that have failed.

Good luck!

Ryan

 

now they are giving out peoples personal information?