JS2K customer service?
#11
Originally Posted by EvoEddie' timestamp='1420856245' post='23462795
Quick question,
I placed an order with js2k on their website on December 24th. I've sent three separate messages since the purchase including one pm on here, and have not heard back. Is this common or should I file a case with paypal?
Thanks guys
I placed an order with js2k on their website on December 24th. I've sent three separate messages since the purchase including one pm on here, and have not heard back. Is this common or should I file a case with paypal?
Thanks guys
Another oddity, the shipping software messed up 4 orders, one of which was yours. I had to manually ship yours out, which meant the shipping information wasn't updated in the website.
Sorry for all the issues.
Took about five weeks before I received my bulbs in the mail, didn't hear anything apart from the initial order confirmation.
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
The difference in shipping cost WITH a tracking number can be 3-5 times as much, costing as much as the products themselves.
All orders have the tracking number updated on JS2k.com. (except in rare cases where the shipping software screws up)
Thanks! I was indeed out of the country over the holidays.
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