JS2K customer service?
#1
JS2K customer service?
Quick question,
I placed an order with js2k on their website on December 24th. I've sent three separate messages since the purchase including one pm on here, and have not heard back. Is this common or should I file a case with paypal?
Thanks guys
I placed an order with js2k on their website on December 24th. I've sent three separate messages since the purchase including one pm on here, and have not heard back. Is this common or should I file a case with paypal?
Thanks guys
#2
The first time I ordered from them, I had problems contacting him. He did eventually respond(had "email issues"). The second time I ordered from them was flawless. I'd suggest email and pm.
#3
To me, this seems wrong. There is no way he shouldn't have responded by now. I really hate to go down the route of paypal claims but i'm seriously debating it.
#4
Took about five weeks before I received my bulbs in the mail, didn't hear anything apart from the initial order confirmation.
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
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#8
Sponsor
Hey guys,
Thanks to JulieU for directing me to this.
My apologies for the late replies.
I left a note on JS2k.com noting that I would be out of the country during the holidays. I'm working on getting everything back to steady state. If you haven't received a response, please email me again. This signals me to reply from my personal email, as many times my emails are treated as spam, not just because of the content, but because I apparently share a host with a bunch of spammers.
Thanks to JulieU for directing me to this.
My apologies for the late replies.
I left a note on JS2k.com noting that I would be out of the country during the holidays. I'm working on getting everything back to steady state. If you haven't received a response, please email me again. This signals me to reply from my personal email, as many times my emails are treated as spam, not just because of the content, but because I apparently share a host with a bunch of spammers.
__________________
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
#9
Sponsor
Another oddity, the shipping software messed up 4 orders, one of which was yours. I had to manually ship yours out, which meant the shipping information wasn't updated in the website.
Sorry for all the issues.
Took about five weeks before I received my bulbs in the mail, didn't hear anything apart from the initial order confirmation.
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
To be honest I had forgotten I even ordered them when I found them in my mailbox.
Shipping overseas has to take the blame for the long wait, but I suppose an e-mail with a tracking no. or at least a confirmation that the stuff was in the mail would've been nice.
Do they even use tracking numbers for those small, padded envelopes?
The difference in shipping cost WITH a tracking number can be 3-5 times as much, costing as much as the products themselves.
All orders have the tracking number updated on JS2k.com. (except in rare cases where the shipping software screws up)
Thanks! I was indeed out of the country over the holidays.
__________________
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
AP1 and AP2 Clear Headlight Diffusers!!! - Clear out your S2000 headlights!
LED Conversions for all S2000 lights
Keyhole Covers - Get the Shaved look
Oil Drain Valve - Easiest Oil Change ever!
_________
For LEDs for your other cars, head to our new website: SupernovaLEDs.com. Same great quality, easy-to-use website. Pick your car, we'll show you what fits.
#10
Hey I'm sorry you've experienced this but as a customer I must say I've experienced nothing but great service. I have ordered their bumper hole covers and chrome turn signals bulbs. The bulbs were loose in the socket and I noticed there was a difference in the way it was designed. He sent me another pair and they were the same. I sent them all back and said don't worry about it. But instead of forgetting it, he sent me key hole covers, LED dome lights and an LED trunk light for free.