we are now a sponsor for this s2ki again...
04-20-2004 | 12:46 PM
#61
Registered User
Joined: Apr 2004
Posts: 26
Likes: 0
From: Signal Hill
My name is Khen and I'm Mastergrade's new business analyst.
First, I would like to thank everyone for their concern and interest in Mastergrade.
Secondly and lastly I would like to address some issues that have been brought up.
Due to a number of factors, (both internal and external) Mastergrade's past performance has been less than stellar. The GB debacle stemmed from:
1. Lack of communication.
a. Customer Service was inept in communicating what was needed.
b. Promises were made that shouldn't have been made by both organizer
and past Mastergrade CS.
2. Supply and vendor manufacture issues.
a. International fabrication vendor's lack of quality control
b. Location of vendor disallowed Mastergrade to ensure timely delivery and to
address design to fabrication issues.
Mastergrade takes full responsibility of the situation. Moreover, we take full responsibility to make sure it never happens this way again.
Through our internal and external restructuring, we have taken big steps to make Mastergrade and leaner and meaner business machine.
1. A renewed focus on costumer service and satisfaction.
a. Previous inept customer service personnel no longer work for Mastergrade.
You will no longer have message/email/phone inquiries left unaddressed.
b. New and greatly improved Customer Service Team who are a message/
email/phone call away from helping you make your vehicle the talk of your
block.
2. Improved manufacturing/fabrication operation.
a. Fabrication facility is no longer international but a mere 10 minutes from
Mastegrade's headquarter, allowing for timely product delivery and timely
communication.
b. Mastergrade has developed a relationship with one of Southern California's
best molding/fabrication company, allowing for superior quality. Previous
fitment issues are no longer the case.
These are the changes, but what remains the same is Mastergrade cutting edge designs and it's drive to make your vehicle something to be talked about.
I hope this helps calm those who have doubt in Mastergrade. It is only through getting to know the customer and meeting their needs and concerns will any business grow.. and the Mastergrade Team is here to do just that.
I look forward to getting to know this community and representing Mastergrade's products in a way they truly deserve.
Khen
First, I would like to thank everyone for their concern and interest in Mastergrade.
Secondly and lastly I would like to address some issues that have been brought up.
Due to a number of factors, (both internal and external) Mastergrade's past performance has been less than stellar. The GB debacle stemmed from:
1. Lack of communication.
a. Customer Service was inept in communicating what was needed.
b. Promises were made that shouldn't have been made by both organizer
and past Mastergrade CS.
2. Supply and vendor manufacture issues.
a. International fabrication vendor's lack of quality control
b. Location of vendor disallowed Mastergrade to ensure timely delivery and to
address design to fabrication issues.
Mastergrade takes full responsibility of the situation. Moreover, we take full responsibility to make sure it never happens this way again.
Through our internal and external restructuring, we have taken big steps to make Mastergrade and leaner and meaner business machine.
1. A renewed focus on costumer service and satisfaction.
a. Previous inept customer service personnel no longer work for Mastergrade.
You will no longer have message/email/phone inquiries left unaddressed.
b. New and greatly improved Customer Service Team who are a message/
email/phone call away from helping you make your vehicle the talk of your
block.
2. Improved manufacturing/fabrication operation.
a. Fabrication facility is no longer international but a mere 10 minutes from
Mastegrade's headquarter, allowing for timely product delivery and timely
communication.
b. Mastergrade has developed a relationship with one of Southern California's
best molding/fabrication company, allowing for superior quality. Previous
fitment issues are no longer the case.
These are the changes, but what remains the same is Mastergrade cutting edge designs and it's drive to make your vehicle something to be talked about.
I hope this helps calm those who have doubt in Mastergrade. It is only through getting to know the customer and meeting their needs and concerns will any business grow.. and the Mastergrade Team is here to do just that.
I look forward to getting to know this community and representing Mastergrade's products in a way they truly deserve.
Khen
04-21-2004 | 11:27 AM
#64
Registered User
Joined: Mar 2003
Posts: 222
Likes: 0
From: LBC
MASTERGRADE: you guys will do awesome, from the time i've first met you guys (Perry, Will, and crew) you guys have been awesome to deal with!! Not to mention the quality of parts that you guys have for the S2k and 350Z.. the MasterGrade S2000 speaks for itself on the type of product they represent.. Good luck you guys, even though i dont think you guys will need any!!
Tai
Tai
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g-s2k
New England S2000 Owners
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05-19-2003 03:50 AM