The first of the Version II headrests will begin shipping tonight to Version I owners who returned them for replacement. You'll receive an email when yours ship. We expect to have them all shipped by the middle of next week.

Thanks for all of your patience with the many delays.

Rick

 

Hmm. Never got around to sending you the old ones. Am I too late?

 

Rick,

I am having trouble with the headrests I purchased from you.

I have not informed you of this before but will send you a PM now.

Thanks.

 

sunchild,

Since we stand by everything we make, it's never too late. Send them to:

Carol Paciolla
Townsend Leather
45-49 Townsend Avenue
PO Box 669
Johnstown, NY 12095-0669

Include a note that they are defective and that you want them replaced with the new model. And make sure they are defective

 

What exactly was wrong with these? I'm thinking about getting a set of your current issue once things calm down a bit for you.

 

[QUOTE]Originally posted by Rick Hesel
[B]sunchild,

Since we stand by everything we make, it's never too late.

 

So, Rick, are you accepting new orders yet?

cal

 

We'll begin taking new orders at the end of next week.

xviper,

Basically, they were made of two sections, which were glued together. The joint was crude and the glue holding the two sections together tended to melt in the heat. They were anchored to mesh in the seat-top hole with a wire tie, which was unattractive and didn't do the job. And the quality of sewing was erratic. But they looked pretty darn good, as long as they stayed together or stayed put in the seat-top hole. Other than those minor problems, they were great .

The new versions are all sewn together (no glue) with a zipper in the back for insertion of the foam, and a foolproof (and invisible)way to anchor them to the seat back, which fixes them solidly in place and also makes them easy to remove. All the leather pieces are die cut, which make the hand sewing on them easier to do and thus of higher quality. They look great, and the quality is a huge improvement.

The first ones will be delivered today, so I'm hoping people will post some pictures.

 

How about if we ordered headrests in Asheville, and haven't gotten them yet? Do we get in with the first shipments?

 

I'm salivating!

cal