To be honest, Rick saved me money by writing the canada comment. Not only was my cousin and I costumers of Rick, but we supported his service and recommended it to other members. But after reading his response to the situation, I will probably not order from him again.

I own a chain of local restaurants, and know the hassles of dealing with customers. Whether ricks2k.com is a side business or not, customers are the most important aspect. Without them your nothing, and for him to handle the situation like he did, that just shows no respect for me or any one of you who ordered from him. If a customer was waiting months and months for a single piece of product, and never got it, I would STOP everything and make it a number 1 priority to get it resolved. That is just GOOD business.

So all in all, I was interested in purchasing the rear gear set and the single exhaust cover, but now I am willing to pay extra for the J's Racing set, just to make an example of how serious that comment affected me....

Nick

 

 

I've ordered stuff from him before and got them in time.

 

Think you meant to write, 'Not only WERE my cousin and I...' Thought I'd help you with the spell checking and grammar there. In case you missed it also, did you notice that the orginator of this topic asked for comments about postive customer experiences? Looks like you missed that too.

 

I've already discussed my dealings with Rick (almost entirely positive!) in one of those group buy threads (although it keeps getting moved and rethreaded ), so I won't reiterate them here.

I think everyone loes you Rick. A lot of us just want to figure out how to improve response to customer inquiries. Perhaps you can delegate it to trusted subcontractors (i.e. w1ngman? I'm volunteering other people )?

I've sent others to ricks2k.com, and generally there've been no problems, but at least once I've had people come back and complain that they haven't gotten any response to questions about their orders. Let's keep Rick's high on ye ole customer satisfaction meter, because it'd really suck if Rick's wasn't around (where'd we get all these oddball S2K mods?!).

(after all, "everyone goes to Rick's")

((God damnit! (I really like parenthesis tonight! Too much LISP?)))

 

mtlforlife - Thats great! You did an an awesome job with your observations. Keep up the good work....

anyway, sticking to the topic,

I understand that the original purpoise of the thread was to mention good experiences, which I did, ie: good service and recommendations, but I just don't think you guys get how ridiculous his comment really was. I am sorry for being stubborn, but his comment really affected me....

 

The very first purchase from Rick were the "S" badges. Then came the full size windscreen. My latest was the Titanium Voodoo shift knob. All three transactions were timely and without incident. Although some of my purchases from other forum sponsors have given me some cause for concern, none of the ones from Rick's gave me so much as a blink.

The following has little to do with buying stuff from Rick but more a testament to his character:
As many of you know, I was one of the special guests at Fall Colors '03. I also happened to be Rick's roommate during that event. My involvement in F.C. was all set down by emails and a clear understanding was made as to the obligations of each party concerned. Rick had agreed to cover the cost of my rental car, including basic insurance. Not wanting to hassle with any "mishaps" along the way, I bought full coverage and was prepared to pay for the difference. Rick, without hesitation re-imbursed me the total amount even after I said it was not necessary. PLUS, there was absolutely no delay in the cheque's arrival. To me, this was a CLASS ACT!
I also had the privilege of meeting James. He is an exceptional human being and I can understand why those two are partners. Additionally, Jeff was a real treat to meet.
One thing I did learn - Rick and James (I didn't get enough details from Jeff) are extremely busy people. "Rick's" is a sideline - a labour of love, but it is not their livelihood. I can see how sometimes, things can get "misplaced" in the shuffle. However, this does not mean he shouldn't be in this "business". What would the S2000 ownership experience be like without his "stuff"? I'm just glad I had the opportunity to get his "stuff".

 

Considering myself fortunate enough to have had the pleasure of spending an evening with Rick Hesel, it pangs me to read the disparaging and acrimonious remarks directed toward his character.

As far as I am concerned, Rick has consistently delivered outstanding customer service that has served as the cornerstone of his business. His commitment to S2000 owners, creative product development, and loyalty to this community is exemplary.

All of the products I have purchased from Rick, over the last two years, have been of superior quality.

I look forward to continuing to do business with Rick and company.


Original X-Brace
Leather shiftboot and knob sock
Earls Brakelines and Speedbleeders
RM Racing Billet Pieces
Custom Gauges
VooDoo Ti Shift Knob
Wilton Wool Floor Mats
Full-Size Aero Screen
Leather Headrests
Badges-wheels, steering wheel, body
JDM side markers and JDM turn signal lamp sockets

 

[QUOTE]Originally posted by mtlforlife

 

That said, when I change that nagging little label from enthusiast to Owner, I'll be buying from Rick's. I have total confidence in the man, the company, and the products, but like I said; no one is perfect everytime.

Quick2k