Honda has just voided the warranty on my transmission.
07-22-2002, 10:52 AM
#51
Registered User
Thread Starter
Join Date: Jun 2001
Location: Boston
Posts: 244
Likes: 0
Received 0 Likes
on
0 Posts
A quick update. Went to speak to the service manager, who was quite nice, and he basically said things were out of his hands. He said the DSM was there at the time my car was brought in and took the transmission apart himself. Then evidently they put the transmission back together and moved the car back to where I originaly parked it. I wonder if they're going to bill Honda back for the labor that required. Anyway, the SM said to call my local zone office which would put me in touch with the DSM to find out what his point of view was. The local zone office has a recording on a loop to call the main HoA number. So basicaly I'm back to square one. I called the SM back and asked him what he recommend I do now to get in touch with the DSM.
On the (even) less positive side, I talked with a lawyer friend of mine, who said in contractual disputes you cannot sue for lawyer fees or punitive damages. As he's not specialized in contractual law, I'll try and talk to someone else who is and see if there's not another way to go about this.
On the (even) less positive side, I talked with a lawyer friend of mine, who said in contractual disputes you cannot sue for lawyer fees or punitive damages. As he's not specialized in contractual law, I'll try and talk to someone else who is and see if there's not another way to go about this.
07-22-2002, 12:28 PM
#52
Registered User
Join Date: Mar 2002
Location: Charlotte
Posts: 403
Likes: 0
Received 0 Likes
on
0 Posts
There are a couple points to remember. For the moment you have no grounds for any lawsuit. Honda is fixing the transmission. You would only have cause if it failed again and they refused to fix it. Again the best solution is small claims court. You could sue the local dealer or DSM. They hate to have to show up and take a day off from their schedules. If they no show you win! George
07-22-2002, 12:42 PM
#53
Registered User
Thread Starter
Join Date: Jun 2001
Location: Boston
Posts: 244
Likes: 0
Received 0 Likes
on
0 Posts
[QUOTE]Originally posted by GeorgeP
[B]There are a couple points to remember. For the moment you have no grounds for any lawsuit. Honda is fixing the transmission. You would only have cause if it failed again and they refused to fix it. Again the best solution is small claims court.
[B]There are a couple points to remember. For the moment you have no grounds for any lawsuit. Honda is fixing the transmission. You would only have cause if it failed again and they refused to fix it. Again the best solution is small claims court.
07-22-2002, 12:57 PM
#54
Registered User
Join Date: Mar 2002
Location: Shreveport
Posts: 195
Likes: 0
Received 0 Likes
on
0 Posts
yeah that sucks. they siad that to me to, because my rear tires were worn more then my front tires that I abuse my car. That is a bunch of BS. I hope you are able to get every thing taken care of.
07-22-2002, 02:04 PM
#55
Registered User
Join Date: Oct 2000
Location: Torrance
Posts: 8,332
Likes: 0
Received 0 Likes
on
0 Posts
Mike, this situation just totally SUCKS. I can't believe the DSM has that much power to actually void your warranty. The proof that he has is pretty flimsy too. Just because your tire wear is excessive!!! I don't even think the wear on your tires is excessive.
07-22-2002, 02:34 PM
#56
Registered User
Join Date: Jan 2001
Posts: 211
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by S4 Mike
On the (even) less positive side, I talked with a lawyer friend of mine, who said in contractual disputes you cannot sue for lawyer fees or punitive damages. As he's not specialized in contractual law, I'll try and talk to someone else who is and see if there's not another way to go about this.
On the (even) less positive side, I talked with a lawyer friend of mine, who said in contractual disputes you cannot sue for lawyer fees or punitive damages. As he's not specialized in contractual law, I'll try and talk to someone else who is and see if there's not another way to go about this.
07-22-2002, 03:14 PM
#57
Registered User
Join Date: Sep 2001
Location: 50miles east of Dallas
Posts: 838
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by SECRET AP1
I am honestly unpleased to see so many complaints about Honda. I believe it is time for someone to organize an official letter to Honda regarding their service departments. We, as S2000 owners, own the top of the line Honda sports car available under the Honda name. There needs to be a STRONG clarification from Honda of America to it's dealership's service departments regarding transmission issues, #4 cyl issues, spark plug replacement kits, and several other problems that S2000 owners are being pestered about.
Civic/Accord owners are getting less of a hassle for warranty work than owners of a $32,000 Honda. This is completely ridiculous. A letter to American Honda should also be signed with the names of owners across America and their VIN numbers as well.
I am totally disgusted with the overall lack of knowledge from service departments. (Ex: I call about the spark plug TSB and the guy asks me if my check engine light is on. The bonehead goes on to tell me that unless it's on, there's no reason why I should change my plugs. I told the moron that by the time I get a check engine light, there will probably be some damage done already. My purpose was to AVOID the CEL. The service manager tells me basically that I'm concerning myself over nothing and that once the check engine light comes on, bring the car in.
The same policy allows them to blame the owner for neglect. Excuse me while I go pray that my S never has to go in for tranmission or any other warranty repairs. There are a few select dealerships that do have excellent service departments, but the majority are plain stupid when it comes to our cars. Watch out.
I am honestly unpleased to see so many complaints about Honda. I believe it is time for someone to organize an official letter to Honda regarding their service departments. We, as S2000 owners, own the top of the line Honda sports car available under the Honda name. There needs to be a STRONG clarification from Honda of America to it's dealership's service departments regarding transmission issues, #4 cyl issues, spark plug replacement kits, and several other problems that S2000 owners are being pestered about.
Civic/Accord owners are getting less of a hassle for warranty work than owners of a $32,000 Honda. This is completely ridiculous. A letter to American Honda should also be signed with the names of owners across America and their VIN numbers as well.
I am totally disgusted with the overall lack of knowledge from service departments. (Ex: I call about the spark plug TSB and the guy asks me if my check engine light is on. The bonehead goes on to tell me that unless it's on, there's no reason why I should change my plugs. I told the moron that by the time I get a check engine light, there will probably be some damage done already. My purpose was to AVOID the CEL. The service manager tells me basically that I'm concerning myself over nothing and that once the check engine light comes on, bring the car in.
The same policy allows them to blame the owner for neglect. Excuse me while I go pray that my S never has to go in for tranmission or any other warranty repairs. There are a few select dealerships that do have excellent service departments, but the majority are plain stupid when it comes to our cars. Watch out.
Honda makes cars with most efficient small displacement engines, but AHM customer service is sub par. I hate going to dealers for even an oil change, because so many of them are idiots!
I'm thankful my MY02 has been trouble free. Also my rear set of S-02 tires lasted 16000 miles
(I drive mine like I stole it)Honda makes great cars, but they don't have the service to back it up.
07-22-2002, 03:26 PM
#58
Registered User
Join Date: Mar 2002
Location: Charlotte
Posts: 403
Likes: 0
Received 0 Likes
on
0 Posts
Mike, I disagree on if you can sue. To sue you have to prove damages. For the moment since they are fixing the car you have no damages. You can't file on what might happen. If you did file all Honda would have to say is OK we will honor the warranty. End of that case. Of course if the transmission did fail again they could refuse to honor it coming up with a different reason so your first suit did nothing. You need a dollar damage amount so you recieve something tangable from the suit. If they give you a letter voiding your warranty you would probably get a lot more mileage out of contacting local consumer help agencies and having the letter published. Just curious, did your car have any mods?
07-22-2002, 04:00 PM
#59
Join Date: Nov 2001
Location: KC
Posts: 155
Likes: 0
Received 0 Likes
on
0 Posts
I call BS on this one.....I will tell you that the DSM is not the last word. I would request, in writing, that the issue be elevated to the dispute resolution division within AHM. The DSM should put you in contact with an "Automobile Mediation Specialist" in the Service Operations Department. RAISE HELL UNTIL THE DO IT!
Good Luck
Good Luck
07-22-2002, 04:39 PM
#60
Registered User
Thread Starter
Join Date: Jun 2001
Location: Boston
Posts: 244
Likes: 0
Received 0 Likes
on
0 Posts
Ideally I'd like to resolve this without getting lawyers involved. I'm not sure whether I have legal recourse yet or not, but I don't want this situation to linger until the next time. That's unacceptable.
KaCee: As soon as I can track down the DSM or someone that can fully explain to me what's voided to whom for how long and do it in writing, I'll take it up a notch. Thanks for the heads up though - I'll see if I can't get this escalated within AHM. I can definately say that the rep I spoke with today had no clue what I was talking about and was in no way helpful. Maybe I'll give step 1 a second try.
KaCee: As soon as I can track down the DSM or someone that can fully explain to me what's voided to whom for how long and do it in writing, I'll take it up a notch. Thanks for the heads up though - I'll see if I can't get this escalated within AHM. I can definately say that the rep I spoke with today had no clue what I was talking about and was in no way helpful. Maybe I'll give step 1 a second try.