Dealership refused to fix Clutch Buzz
09-19-2007, 08:16 PM
#13
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Originally Posted by stevespai,Sep 19 2007, 10:09 PM
I have not yet read a successful post of repairing a TSB for a car out of warranty 
09-20-2007, 02:57 AM
#14
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Originally Posted by SebringDemon,Sep 19 2007, 07:31 PM
which dealership is it?
given that this needs a tear down. they wont authorize anything.
whatever you do, dont get angry and start threatening them by saying you will never buy another Honda product.
They definately wont help you if they dont see a return on their investment. Instead, be nice and tell them how you have owned previous Hondas and tell them how much you would appreciate their assistance on this repair.
given that this needs a tear down. they wont authorize anything.
whatever you do, dont get angry and start threatening them by saying you will never buy another Honda product.
They definately wont help you if they dont see a return on their investment. Instead, be nice and tell them how you have owned previous Hondas and tell them how much you would appreciate their assistance on this repair.
I told them it was my first honda and I could become a big fan.
09-20-2007, 05:44 AM
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In my experience with customer service in various forms, you're better off trying your luck with someone else than going back to the same person. Go to another dealer, call back the 800# and speak to someone else. Keep trying and you should have some success.
09-20-2007, 07:35 AM
#16
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A couple of points:
1) It helps if you have a history with a dealership
2) Try to catch a shop that's slow, since they don't make much money on a warrenty (meaning thier only making 100% profit instead of 250% profit) then it's worth it for them to go to bat for you since it will keep a mechanic busy that day.
1) It helps if you have a history with a dealership
2) Try to catch a shop that's slow, since they don't make much money on a warrenty (meaning thier only making 100% profit instead of 250% profit) then it's worth it for them to go to bat for you since it will keep a mechanic busy that day.
09-20-2007, 08:50 AM
#18
I am not really that surprised since it is just a noise and has no detrimental effect on clutch function. They know that and so do we. The situation might be different if you were within warranty, extended warranty, or had a history of Honda purchases. By the way, your thread title is somewhat misleading. They did not refuse to fix it, they just refused to fix it for free.
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