View Poll Results: Would you order from Ultra Rev?
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Are these axles the same?
06-01-2011, 08:51 AM
#21
Join Date: Jan 2003
Location: Gods Speed #57 Lemons #77
Posts: 6,337
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I would give them a couple days from today to get things sorted out. After that point, if things are not resolved then file a dispute. It sounds like they want to get this sorted out, sometimes companies can't do things in 24 hours. I am certainly waiting to see how this works out since I need new axles on two different cars.
Ok, so I was about to file the dispute around 3pm yesterday when Ultra Rev called me regarding the voicemail I left them. I told the lady I had not received the call tag on Friday to ship the axles back. She said that the owner of Driveshaft Shop forwarded her the email showing that one was sent out Friday at 4:30. I have been checking my Inbox and Spam all weekend...I have no email. So I told her that is great, but since I am running out of time and haven't been able to ship them back yet, I will need to file the dispute. She got all upset saying "You have my full attention. We are trying to get this resolved. So you're going to hurt my rating?" I said, well it has been a week since I first called and I still have the axles. Once the 45 days passes I won't have the buyer protection. She then got the owner of Ultra Rev on the phone. He was saying stuff like "We have been in business for 12 years...we have 20,000 feedback...we sold something to a guy in Turkey without a problem...blah blah" I'm like wtf, I don't care...as a buyer, I just need to get this resolved and also protect myself. But I do feel a respect for online sellers, and so I told the lady "Well maybe if you put in writing you guarantee I'll get my refund, I won't file the dispute". So she wrote me:
"You have MY word,
EVEN IF THE MANUFACTURER DOES NOT RELEASE FULL credit
WE will, as long as NO action is taking over ebay"
I thought about it, and realized a few things would need to be changed, as there is not enough detail. So I sent her an email saying
"Shannon,
I have made a few edits to the message you sent me. Do you concur with them?
Original message:
You have MY word,
Because you received the incorrect items, EVEN IF THE MANUFACTURER, Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra Rev, will guarantee a full refund, as long as NO action is taken over ebay. You will not be responsible for any restocking fees, shipping fees, or any other fees"
I sent this at 3:45 or so and did not get any response, so around 9 pm I sent her another message saying
"Shannon,
I received a copy of the shipping label via email. I will ship it out tomorrow, however before I do this, I need confirmation that you agree with the changes I made below to your original email. Please respond immediately so I can get the process started.
Thanks
Kevin
PS I did not get the email you were supposed to forward with the previous call tag. Can you please send that as well?"
I have not heard anything from her, and it is now 12:30 pm Wed. She is really pushing my last nerve. In addition, she told me on the phone yesterday that "A new call tag needs to be generated, because they expire after two days". In the email I got yesterday from UPS, it says that the call tags expire after 30 days. So the Ultra Rev people are either clueless, or lie.
LONG STORY SHORT, DO NOT ORDER FROM ULTRA REV. Thanks for reading.
"You have MY word,
EVEN IF THE MANUFACTURER DOES NOT RELEASE FULL credit
WE will, as long as NO action is taking over ebay"
I thought about it, and realized a few things would need to be changed, as there is not enough detail. So I sent her an email saying
"Shannon,
I have made a few edits to the message you sent me. Do you concur with them?
Original message:
You have MY word,
Because you received the incorrect items, EVEN IF THE MANUFACTURER, Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra Rev, will guarantee a full refund, as long as NO action is taken over ebay. You will not be responsible for any restocking fees, shipping fees, or any other fees"
I sent this at 3:45 or so and did not get any response, so around 9 pm I sent her another message saying
"Shannon,
I received a copy of the shipping label via email. I will ship it out tomorrow, however before I do this, I need confirmation that you agree with the changes I made below to your original email. Please respond immediately so I can get the process started.
Thanks
Kevin
PS I did not get the email you were supposed to forward with the previous call tag. Can you please send that as well?"
I have not heard anything from her, and it is now 12:30 pm Wed. She is really pushing my last nerve. In addition, she told me on the phone yesterday that "A new call tag needs to be generated, because they expire after two days". In the email I got yesterday from UPS, it says that the call tags expire after 30 days. So the Ultra Rev people are either clueless, or lie.
LONG STORY SHORT, DO NOT ORDER FROM ULTRA REV. Thanks for reading.
06-01-2011, 09:11 AM
#22
I would give them a couple days from today to get things sorted out. After that point, if things are not resolved then file a dispute. It sounds like they want to get this sorted out, sometimes companies can't do things in 24 hours. I am certainly waiting to see how this works out since I need new axles on two different cars.
06-01-2011, 11:10 AM
#23
Join Date: Jan 2003
Location: Gods Speed #57 Lemons #77
Posts: 6,337
Likes: 0
Received 1 Like
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I did not realize that the 45 day period was up tomorrow. I would file a dispute ASAP.
Well that is the thing...I think they know that the 45 days are up either tomorrow or Friday (depends if it's 45 days AFTER the date of purchase, or if the date of purchase counts as the 1st day). I think they are just trying to f@#k around with me saying they've "sent several emails to Driveshaft Shop and called them and get a busy signal" etc. until the dispute period runs out. Then, they won't have to work with me to do a return. And DSS will say they can't do anything either, because I have to go through the reseller. The whole thing makes me sick...just bullshit over customer loyalty and a $20 shipping charge back. And to think, I was going to still buy from Ultra Rev before this.
Originally Posted by TubeDriver' timestamp='1306947084' post='20638133
I would give them a couple days from today to get things sorted out. After that point, if things are not resolved then file a dispute. It sounds like they want to get this sorted out, sometimes companies can't do things in 24 hours. I am certainly waiting to see how this works out since I need new axles on two different cars.
06-01-2011, 11:24 AM
#24
Registered User
Join Date: Jun 2007
Location: Winnipeg, MB, Canada
Posts: 626
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Yup, you've given them more than enough chances. If the dispute is cancelled (you cancel it because they live up to their end of the contract), then there's no black mark on their record. Remember; they're the ones that screwed up and are inconveniencing you, not the other way around.
06-03-2011, 03:25 AM
#26
What's incredible, is how they didn't say blimey, we've sent out the wrong components by accident.
Tell us your address and we'll dispatch directly to you and you can put the incorrect ones in the post. We do apologise. 90 seconds later they've inputed your name and address, attached it to the exterior of the box and put it onto the pile of parcels to leave.
Appauling really as I've been close to buying their top-end driveshafts recently.
Tell us your address and we'll dispatch directly to you and you can put the incorrect ones in the post. We do apologise. 90 seconds later they've inputed your name and address, attached it to the exterior of the box and put it onto the pile of parcels to leave.
Appauling really as I've been close to buying their top-end driveshafts recently.
06-06-2011, 10:48 AM
#28
So I had emailed Ultra Rev a few times trying to get some sort of guarantee for my refund before shipping the axles back since the time to file a PayPal dispute was running out. I could not get this on the terms I wanted so I filed the dispute. Ultra Rev denied my refund request, which I guess means it is time to escalate to a claim. I wanted to resolve this as amicably as possible and just get my money back and move on, without hurting seller or manufacturer, but it appears that they want to do it a more messy way.
06-06-2011, 11:23 AM
#29
So in response to my previous emails on the previous page, she wrote back:
Kevin
You got to give me time PLEASE , you are not even giving me 24 hours to answer you …
PLEASE check my terms and conditions- we have 24hrs to answer emails
Please check my terms and conditions before placing a future order with us as well please
I have to say, I feel “very bully” my this email …but
>> Because you received the incorrect items, EVEN IF THE MANUFACTURER,
> Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the
> Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra
> Rev, will guarantee a full refund, as long as NO action is taken over ebay. & condition is “ like new “ as appears in the pictures & you give me the favorable feedback as stated over the phone as I am breaking every policy in place I need something for my management at this point
> You will not be responsible for any restocking fees, shipping fees, or any
> other fees.
Hope you have everything you need now
SHAN
I felt that her tone was very rude and lacked customer service. She knew this was a time sensitive issue, and a reply would not take more than a few minutes. I felt she was still trying to delay things. I wrote back:
> Shannon,
>
>
>
> Let’s start from the beginning before you begin to make absurd accusations
> about me “bullying you”. I think it’s fair to say that as a customer, I
> deserve a level of respect that neither you nor your company have provided
> to me. Please do not tell me to read through your policies, because I have
> been more than patient on this matter. BECAUSE I read through the policies,
> I know that I have 45 days to dispute this order instead of the 95 days that
> you suggested to me in the beginning. Maybe you should take the time to
> read through Ebay’s and PayPal’s policies before you advise your clients of
> the wrong information. Also, you told me that Driveshaft Shop had to “issue
> a new label because it expires after two days.” In the email I received
> from UPS, it says the “label will be available for 30 days.” Just in case
> you didn’t know, providing clients with the wrong information and not
> responding in a timely fashion indicates nothing but unprofessionalism, and
> the lack of effort in doing your job. If you think my email to you is
> bullying, then you should not be in the position to assist clients with any
> matter. The email I wrote to you was to simply address my concerns and
> cover my bases since YOU have not responded to my issue in a timely manner.
> This issue has been brought to your attention over a week ago, and you did
> not take the time to really address the issue until I threatened to dispute
> this transaction with PayPal. It was only then, that things got “put into
> gear” and you were suddenly able to get in contact with the Driveshaft
> Shop’s owner. Please EXCUSE me for expecting a response from your email
> sooner than 24 hours. Maybe I was naïve to think that this is an issue with
> sensitive timing since the 45 day mark is just around the corner. Since you
> have asked me not to dispute the issue with PayPal, the LEAST you could do
> is address my issue in a more timely fashion and treat me with the level of
> respect that any customer deserves. I do not care what kind of relationship
> you have with your vendor, nor am I confident there is any level of trust
> after being told erroneous information twice. I have been very patient in
> trying to work through this return, and regardless of whose mistake it was,
> I need my money back.
>
>
>
> In regards to your proposed changes below, I do not agree to them. I will
> need you to concur with the original agreement, which is:
>
>
>
>>> You have MY word,
>>>
>>>
>>>
>>>
>>>
>>> Because you received the incorrect items, EVEN IF THE MANUFACTURER,
>> Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of
> the
>> Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra
>> Rev, will guarantee a full refund, as long as NO action is taken over
> ebay.
>> You will not be responsible for any restocking fees, shipping fees, or any
>> other fees.
>
>
>
> If you do not concur with this by the COB today, I will do you and your
> company the favor of not having to deal with this issue any longer via email
> and just file the dispute with PayPal and/or Ebay. Please also understand
> that I am not going to chase you down for answers as well. If you fail to
> contact me with a fair and prompt resolution by today, I will dispute this
> transaction and assure you that your level of service and lack of
> professionalism will be conveyed to others via forums, Ebay, and the Better
> Business Bureau.
Kevin
You got to give me time PLEASE , you are not even giving me 24 hours to answer you …
PLEASE check my terms and conditions- we have 24hrs to answer emails
Please check my terms and conditions before placing a future order with us as well please
I have to say, I feel “very bully” my this email …but
>> Because you received the incorrect items, EVEN IF THE MANUFACTURER,
> Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the
> Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra
> Rev, will guarantee a full refund, as long as NO action is taken over ebay. & condition is “ like new “ as appears in the pictures & you give me the favorable feedback as stated over the phone as I am breaking every policy in place I need something for my management at this point
> You will not be responsible for any restocking fees, shipping fees, or any
> other fees.
Hope you have everything you need now
SHAN
I felt that her tone was very rude and lacked customer service. She knew this was a time sensitive issue, and a reply would not take more than a few minutes. I felt she was still trying to delay things. I wrote back:
> Shannon,
>
>
>
> Let’s start from the beginning before you begin to make absurd accusations
> about me “bullying you”. I think it’s fair to say that as a customer, I
> deserve a level of respect that neither you nor your company have provided
> to me. Please do not tell me to read through your policies, because I have
> been more than patient on this matter. BECAUSE I read through the policies,
> I know that I have 45 days to dispute this order instead of the 95 days that
> you suggested to me in the beginning. Maybe you should take the time to
> read through Ebay’s and PayPal’s policies before you advise your clients of
> the wrong information. Also, you told me that Driveshaft Shop had to “issue
> a new label because it expires after two days.” In the email I received
> from UPS, it says the “label will be available for 30 days.” Just in case
> you didn’t know, providing clients with the wrong information and not
> responding in a timely fashion indicates nothing but unprofessionalism, and
> the lack of effort in doing your job. If you think my email to you is
> bullying, then you should not be in the position to assist clients with any
> matter. The email I wrote to you was to simply address my concerns and
> cover my bases since YOU have not responded to my issue in a timely manner.
> This issue has been brought to your attention over a week ago, and you did
> not take the time to really address the issue until I threatened to dispute
> this transaction with PayPal. It was only then, that things got “put into
> gear” and you were suddenly able to get in contact with the Driveshaft
> Shop’s owner. Please EXCUSE me for expecting a response from your email
> sooner than 24 hours. Maybe I was naïve to think that this is an issue with
> sensitive timing since the 45 day mark is just around the corner. Since you
> have asked me not to dispute the issue with PayPal, the LEAST you could do
> is address my issue in a more timely fashion and treat me with the level of
> respect that any customer deserves. I do not care what kind of relationship
> you have with your vendor, nor am I confident there is any level of trust
> after being told erroneous information twice. I have been very patient in
> trying to work through this return, and regardless of whose mistake it was,
> I need my money back.
>
>
>
> In regards to your proposed changes below, I do not agree to them. I will
> need you to concur with the original agreement, which is:
>
>
>
>>> You have MY word,
>>>
>>>
>>>
>>>
>>>
>>> Because you received the incorrect items, EVEN IF THE MANUFACTURER,
>> Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of
> the
>> Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra
>> Rev, will guarantee a full refund, as long as NO action is taken over
> ebay.
>> You will not be responsible for any restocking fees, shipping fees, or any
>> other fees.
>
>
>
> If you do not concur with this by the COB today, I will do you and your
> company the favor of not having to deal with this issue any longer via email
> and just file the dispute with PayPal and/or Ebay. Please also understand
> that I am not going to chase you down for answers as well. If you fail to
> contact me with a fair and prompt resolution by today, I will dispute this
> transaction and assure you that your level of service and lack of
> professionalism will be conveyed to others via forums, Ebay, and the Better
> Business Bureau.
06-06-2011, 11:25 AM
#30
She wrote back:
> The reason why I told you to check the policies was the time frame about
> responses so you knew I was not blowing you off b/c that’s the impression I
> got from your 2nd email. In terms it says we try to answer everyone as fast
> possible but can take up to 24/48 hrs to answer emails, for immediate
> concerns call in
>
>
>
> As far as eBay, I didn’t tell you anything about time periods one Bay as I
> do not lie or mislead my consumers, I am not in eBay, I do not buy on eBay
> so I wouldn’t know.MAYBE my owner said that time frame as I am sure you are
> did not giving misleading information. And I know you spoke directly to him
> and he would know
>
>
>
> What I said about the time period was, don’t worry about the time period as
> I will work in your account until FULL credit is giving. You have my FULL
> attention
>
>
>
> I am staying true to that, as the second I seen this email come in I stopped
> what I was doing to see what you wrote, I am putting you in front of all
> other consumers so if that’s not respectful to you I am sorry I am doing
> everything I possibly can for you.
>
>
>
> As I stated I am not in eBay but took over your account b/c of the manner of
> your requests. But I can tell you that you are 100% getting faster and
> better attention from me direct than you would eBay as their eBay reps and
> mangers and I have the owner’s direct attention on your account so I do
> believe me handling your account is the best way to go
>
>
>
> As far as call tag, YES that is true
>
>
>
> HOWEVER driveshaft did a special one, they did not want me to have any
> issues , A call tag usually is 2 days to ensure we get items in a timely
> manner, at this time both the manufacturer & I are breaking polices and
> the way we do things to service you and you are still not happy which is to
> my dismay as I don’t know what else I can possible do.
>
>
>
> I am sorry you feel that way about my services , I have to say I have been
> with the company 3 years now and you are the only person I can’t make happy.
>
>
>
>
>
>
> As far as misleading information I explained that already, we are changing
> the way we do things – to try and make you happy
>
>
>
> As far as this
>
> This issue has been brought to your attention over a week ago, and you did
> not take the time to really address the issue until I threatened to dispute
> this transaction with PayPal. And my unprofessionalism,.
>
>
>
> I am again sorry you feel that way.
>
> My owner called the owner direct after I received your call on Friday
>
>
>
>
>
>
>
> I am working this matter as fast as possible can, if its not fast enough I
> am sorry
>
>
>
> SHAN
She addressed a lot of things, but refused to concur with the terms of guaranteeing a return, which further irked me. So I wrote:
> Shannon,
>
>
>
> I don’t have time to bicker back and forth with you. The long email you wrote did not state whether or not you agree to the terms that I have requested. In case you didn’t read it, or it slipped your sight, I restated it below. Do you concur with my terms below, yes or no? That’s all I need from you.
>
>
>
> TERMS:
>
> Because you received the incorrect items, EVEN IF THE MANUFACTURER, Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra Rev, will guarantee a full refund, as long as NO action is taken over ebay. You will not be responsible for any restocking fees, shipping fees, or any other fees.
> The reason why I told you to check the policies was the time frame about
> responses so you knew I was not blowing you off b/c that’s the impression I
> got from your 2nd email. In terms it says we try to answer everyone as fast
> possible but can take up to 24/48 hrs to answer emails, for immediate
> concerns call in
>
>
>
> As far as eBay, I didn’t tell you anything about time periods one Bay as I
> do not lie or mislead my consumers, I am not in eBay, I do not buy on eBay
> so I wouldn’t know.MAYBE my owner said that time frame as I am sure you are
> did not giving misleading information. And I know you spoke directly to him
> and he would know
>
>
>
> What I said about the time period was, don’t worry about the time period as
> I will work in your account until FULL credit is giving. You have my FULL
> attention
>
>
>
> I am staying true to that, as the second I seen this email come in I stopped
> what I was doing to see what you wrote, I am putting you in front of all
> other consumers so if that’s not respectful to you I am sorry I am doing
> everything I possibly can for you.
>
>
>
> As I stated I am not in eBay but took over your account b/c of the manner of
> your requests. But I can tell you that you are 100% getting faster and
> better attention from me direct than you would eBay as their eBay reps and
> mangers and I have the owner’s direct attention on your account so I do
> believe me handling your account is the best way to go
>
>
>
> As far as call tag, YES that is true
>
>
>
> HOWEVER driveshaft did a special one, they did not want me to have any
> issues , A call tag usually is 2 days to ensure we get items in a timely
> manner, at this time both the manufacturer & I are breaking polices and
> the way we do things to service you and you are still not happy which is to
> my dismay as I don’t know what else I can possible do.
>
>
>
> I am sorry you feel that way about my services , I have to say I have been
> with the company 3 years now and you are the only person I can’t make happy.
>
>
>
>
>
>
> As far as misleading information I explained that already, we are changing
> the way we do things – to try and make you happy
>
>
>
> As far as this
>
> This issue has been brought to your attention over a week ago, and you did
> not take the time to really address the issue until I threatened to dispute
> this transaction with PayPal. And my unprofessionalism,.
>
>
>
> I am again sorry you feel that way.
>
> My owner called the owner direct after I received your call on Friday
>
>
>
>
>
>
>
> I am working this matter as fast as possible can, if its not fast enough I
> am sorry
>
>
>
> SHAN
She addressed a lot of things, but refused to concur with the terms of guaranteeing a return, which further irked me. So I wrote:
> Shannon,
>
>
>
> I don’t have time to bicker back and forth with you. The long email you wrote did not state whether or not you agree to the terms that I have requested. In case you didn’t read it, or it slipped your sight, I restated it below. Do you concur with my terms below, yes or no? That’s all I need from you.
>
>
>
> TERMS:
>
> Because you received the incorrect items, EVEN IF THE MANUFACTURER, Driveshaft Shop, DOES NOT RELEASE FULL credit of $340 for the return of the Honda S2000 axles (Ebay items #120602219922 and #140433579984), WE, Ultra Rev, will guarantee a full refund, as long as NO action is taken over ebay. You will not be responsible for any restocking fees, shipping fees, or any other fees.