Bad Experience with Innovative Mounts
03-19-2012 | 04:00 PM
#1
Thread Starter
Joined: Apr 2010
Posts: 599
Likes: 0
Bad Experience with Innovative Mounts
At the beginning of March, I installed the MX-5 sway bar in the back of my S2000 as part of a revised setup for STR autocross. Unfortunately, I didn't clearance the brackets enough, and during the next event (March 4) the bar collided with the left rear differential mount bolt, tearing the mount.
Knowing that I was committed to instruct at an autocross on March 17th and compete in the S2000 Challenge at Chuckwalla on the 25th, I decided to order a complete set of Innovative 75a mounts, just in case my other OEM mounts had been damaged as well. If the lead time was too long, I would use the OEM replacement instead.
I called Innovative on the morning of March 12 and inquired about the availability of a 75a set. I was told they were in stock and could ship that day from Orange County, so they should be in San Diego on Tuesday. Satisfied, i gave them my credit card information, and went back to work.
By close of business, I had not recieved a tracking number for the shipment, so I called the next morning (Tuesday) to enquire. The individual who answered the phone confirmed that the shipment had not gone out, and asked me to hold while she "went in back" to check on my order. After half an hour on hold, I had to hang up, as I had a meeting to attend. When I called again in the afternoon, no one picked up the phone.
I tried again the next morning (Wednesday, March 14), and was told that the order was still not complete. I was again put on hold, then told that she had walked the order back to the assembly line herself and I should get shipping confirmation in 30-45 minutes. Needless to say, this was not the case, but I ave them until close of business again.
When I called on Thursday, I was told that they were consulting with the owner and the production line to figure out the holdup, that they would overnight me the mounts to insure I didn't miss the autocross, and they would call me back in 20 minutes. They didn't, and repeated calls during the afternoon were not answered. At this point I gave up on making it to the Saturday autocross (which was eventually cancelled due to rain).
Friday morning, I finally got an honest answer. One of the mounts was not in stock. I was again placed on hold while they "checked with production", and again had to hang up after a protracted wait. At this point I planned to cancel the order, and order the OEM mount instead. Since they already had my credit card info (they did not charge my card, the only point in their favor) and I couldn't afford to be charged for both, I called 5-6 times during the afternoon, but no one answered.
They were closed all weekend.
This morning, I called again, and was told that the parts would ship on Wednesday. I said no, and canceled the order. I'm now left hoping I can get a replacement OEM mount in the car before I have to drive to Indio Saturday afternoon to check in to the hotel for the Sunday event.
In short, the staff at Innovative Mounts lied to me repeatedly, didn't answer or return calls, and may have cost me a points event in the Challenge. I would advise everyone on this board against ever doing business with them.
-Andrew
Knowing that I was committed to instruct at an autocross on March 17th and compete in the S2000 Challenge at Chuckwalla on the 25th, I decided to order a complete set of Innovative 75a mounts, just in case my other OEM mounts had been damaged as well. If the lead time was too long, I would use the OEM replacement instead.
I called Innovative on the morning of March 12 and inquired about the availability of a 75a set. I was told they were in stock and could ship that day from Orange County, so they should be in San Diego on Tuesday. Satisfied, i gave them my credit card information, and went back to work.
By close of business, I had not recieved a tracking number for the shipment, so I called the next morning (Tuesday) to enquire. The individual who answered the phone confirmed that the shipment had not gone out, and asked me to hold while she "went in back" to check on my order. After half an hour on hold, I had to hang up, as I had a meeting to attend. When I called again in the afternoon, no one picked up the phone.
I tried again the next morning (Wednesday, March 14), and was told that the order was still not complete. I was again put on hold, then told that she had walked the order back to the assembly line herself and I should get shipping confirmation in 30-45 minutes. Needless to say, this was not the case, but I ave them until close of business again.
When I called on Thursday, I was told that they were consulting with the owner and the production line to figure out the holdup, that they would overnight me the mounts to insure I didn't miss the autocross, and they would call me back in 20 minutes. They didn't, and repeated calls during the afternoon were not answered. At this point I gave up on making it to the Saturday autocross (which was eventually cancelled due to rain).
Friday morning, I finally got an honest answer. One of the mounts was not in stock. I was again placed on hold while they "checked with production", and again had to hang up after a protracted wait. At this point I planned to cancel the order, and order the OEM mount instead. Since they already had my credit card info (they did not charge my card, the only point in their favor) and I couldn't afford to be charged for both, I called 5-6 times during the afternoon, but no one answered.
They were closed all weekend.
This morning, I called again, and was told that the parts would ship on Wednesday. I said no, and canceled the order. I'm now left hoping I can get a replacement OEM mount in the car before I have to drive to Indio Saturday afternoon to check in to the hotel for the Sunday event.
In short, the staff at Innovative Mounts lied to me repeatedly, didn't answer or return calls, and may have cost me a points event in the Challenge. I would advise everyone on this board against ever doing business with them.
-Andrew
I hate dealing with companies like that so thanks for the heads up.
03-20-2012 | 06:45 AM
#3
Joined: Jul 2002
Posts: 2,724
Likes: 42
From: Orlando
At the beginning of March, I installed the MX-5 sway bar in the back of my S2000 as part of a revised setup for STR autocross. Unfortunately, I didn't clearance the brackets enough, and during the next event (March 4) the bar collided with the left rear differential mount bolt, tearing the mount.
Knowing that I was committed to instruct at an autocross on March 17th and compete in the S2000 Challenge at Chuckwalla on the 25th, I decided to order a complete set of Innovative 75a mounts, just in case my other OEM mounts had been damaged as well. If the lead time was too long, I would use the OEM replacement instead.
I called Innovative on the morning of March 12 and inquired about the availability of a 75a set. I was told they were in stock and could ship that day from Orange County, so they should be in San Diego on Tuesday. Satisfied, i gave them my credit card information, and went back to work.
By close of business, I had not recieved a tracking number for the shipment, so I called the next morning (Tuesday) to enquire. The individual who answered the phone confirmed that the shipment had not gone out, and asked me to hold while she "went in back" to check on my order. After half an hour on hold, I had to hang up, as I had a meeting to attend. When I called again in the afternoon, no one picked up the phone.
I tried again the next morning (Wednesday, March 14), and was told that the order was still not complete. I was again put on hold, then told that she had walked the order back to the assembly line herself and I should get shipping confirmation in 30-45 minutes. Needless to say, this was not the case, but I ave them until close of business again.
When I called on Thursday, I was told that they were consulting with the owner and the production line to figure out the holdup, that they would overnight me the mounts to insure I didn't miss the autocross, and they would call me back in 20 minutes. They didn't, and repeated calls during the afternoon were not answered. At this point I gave up on making it to the Saturday autocross (which was eventually cancelled due to rain).
Friday morning, I finally got an honest answer. One of the mounts was not in stock. I was again placed on hold while they "checked with production", and again had to hang up after a protracted wait. At this point I planned to cancel the order, and order the OEM mount instead. Since they already had my credit card info (they did not charge my card, the only point in their favor) and I couldn't afford to be charged for both, I called 5-6 times during the afternoon, but no one answered.
They were closed all weekend.
This morning, I called again, and was told that the parts would ship on Wednesday. I said no, and canceled the order. I'm now left hoping I can get a replacement OEM mount in the car before I have to drive to Indio Saturday afternoon to check in to the hotel for the Sunday event.
In short, the staff at Innovative Mounts lied to me repeatedly, didn't answer or return calls, and may have cost me a points event in the Challenge. I would advise everyone on this board against ever doing business with them.
-Andrew
Knowing that I was committed to instruct at an autocross on March 17th and compete in the S2000 Challenge at Chuckwalla on the 25th, I decided to order a complete set of Innovative 75a mounts, just in case my other OEM mounts had been damaged as well. If the lead time was too long, I would use the OEM replacement instead.
I called Innovative on the morning of March 12 and inquired about the availability of a 75a set. I was told they were in stock and could ship that day from Orange County, so they should be in San Diego on Tuesday. Satisfied, i gave them my credit card information, and went back to work.
By close of business, I had not recieved a tracking number for the shipment, so I called the next morning (Tuesday) to enquire. The individual who answered the phone confirmed that the shipment had not gone out, and asked me to hold while she "went in back" to check on my order. After half an hour on hold, I had to hang up, as I had a meeting to attend. When I called again in the afternoon, no one picked up the phone.
I tried again the next morning (Wednesday, March 14), and was told that the order was still not complete. I was again put on hold, then told that she had walked the order back to the assembly line herself and I should get shipping confirmation in 30-45 minutes. Needless to say, this was not the case, but I ave them until close of business again.
When I called on Thursday, I was told that they were consulting with the owner and the production line to figure out the holdup, that they would overnight me the mounts to insure I didn't miss the autocross, and they would call me back in 20 minutes. They didn't, and repeated calls during the afternoon were not answered. At this point I gave up on making it to the Saturday autocross (which was eventually cancelled due to rain).
Friday morning, I finally got an honest answer. One of the mounts was not in stock. I was again placed on hold while they "checked with production", and again had to hang up after a protracted wait. At this point I planned to cancel the order, and order the OEM mount instead. Since they already had my credit card info (they did not charge my card, the only point in their favor) and I couldn't afford to be charged for both, I called 5-6 times during the afternoon, but no one answered.
They were closed all weekend.
This morning, I called again, and was told that the parts would ship on Wednesday. I said no, and canceled the order. I'm now left hoping I can get a replacement OEM mount in the car before I have to drive to Indio Saturday afternoon to check in to the hotel for the Sunday event.
In short, the staff at Innovative Mounts lied to me repeatedly, didn't answer or return calls, and may have cost me a points event in the Challenge. I would advise everyone on this board against ever doing business with them.
-Andrew
03-20-2012 | 06:58 AM
#4
Joined: May 2009
Posts: 154
Likes: 0
From: Detroit, MI
I had the same issue from a seller drop shipping from innovative. Took me about 4-5 weeks to receive the mounts. Luckily I ordered them over the winter and had plenty of time. I hated them anyways. Took them off the car after a year.
03-20-2012 | 08:26 AM
#5
Joined: May 2010
Posts: 2,219
Likes: 12
From: NYC
I bought mine from Evasive. Evasive was straight up and told me they were back ordered. By the way, just so you know. Evasive accidentally sent me two sets of mounts. I'm sending the mount back as soon as I receive the return shipping label so they will have a set on stock. If you want it, get in touch with Dennis at Evasive and reserve it or I can cross ship it for you if they provide me the right label. The 75A mount is awesome by the way.
03-20-2012 | 08:32 AM
#6
Joined: Jan 2012
Posts: 359
Likes: 0
Had the same problem with CorSport... however they didn't tell me they were backordered right away and refused to refund me when they did.
Now I'm going through a huge fiasco with them. I would love a set of the 75a's but unsure where to go to actually get my hands on a set.
Now I'm going through a huge fiasco with them. I would love a set of the 75a's but unsure where to go to actually get my hands on a set.
Trending Topics
03-20-2012 | 10:33 AM
#9
Joined: Jul 2002
Posts: 2,724
Likes: 42
From: Orlando
03-21-2012 | 06:58 AM
#10
Joined: May 2008
Posts: 1,298
Likes: 11
From: Edwards AFB
Thanks for the write up and informing the community. I was about to pull the trigger on a replacement set but I think I will stick with brand new OEM. Rather not give my money to these companies and allow them to continue their fiasco.
See you at Chuckwalla!
See you at Chuckwalla!