Review of Northwest Honda in Bellingham
01-30-2016, 12:18 PM
#1
Registered User
Thread Starter
Join Date: Oct 2015
Posts: 118
Likes: 0
Received 0 Likes
on
0 Posts
Review of Northwest Honda in Bellingham
Hey guys,
Just wanted to share my experience with you guys when I recently purchased some engine parts for the S at Northwest Honda.
Long story short, my S has cylinder 1 compression issue and needed some work done on it. My mechanic gave me a list of parts I needed to purchase and of course, I defaulted to my local Honda dealership in Canada (low Canadian dollar right now and hate custom fees). Unfortunately, some of the parts were back ordered until April.
So... I resorted to purchasing online in the States and paying the dreaded custom fees at the border. I messaged www.hondapartsnow.com and they informed me that all of my parts can be available in 2 days and shipped to Washington state where I can go pick it up. Prices were great, so I placed an order. 3 days later, I got an email saying that one of my parts were delayed (valve) and it would take another 7 days to arrive at their depot. Went on Live Chat, apparently 1 valve (out of 8) was not available and they are waiting for more stock before my order can be shipped out. I told them to remove 1 single valve from the order and I will purchase it locally (send out 7). The representative decided to remove ALL of them and when I contacted them again to have 7 put on, they said none of them were in stock. I looked up this company and they were getting 1 star across the board from review sites and I instantly cancelled my order.
I contacted Northwest Honda to see if I can get the parts there (knowing that it will cost more than online stores) and Crystal Stoddard, the parts manager replied my email. I explained my situation to her and although she informed that she can never match online prices, she did try to accommodate me as much as possible. I placed the order. She provided me with an accurate ETA, 5 days (with the option to add $30 to receive it in 2 days). I wouldn't be able to visit the States for at least a week so I just went with the 5 day option.
Crystal kept me up to date with emails on when she will place the order, after she placed the order, tracking number of FedEx so that I can see where the products are, and also when the products are ready for pick up.
By far one of the best customer service I have received from a retailer and would recommend her to anyone who has to purchase OEM parts from a stealership in the Pacific Northwest
Crystal Stoddard
Parts Manager
Northwest Honda
2010 Iowa St
Bellingham, WA 98229
crystals@northwesthonda.com (best way to reach her)
Tell her Brian in Canada sent you from the s2000 forums and she'll take care of you.
Cheers!
Just wanted to share my experience with you guys when I recently purchased some engine parts for the S at Northwest Honda.
Long story short, my S has cylinder 1 compression issue and needed some work done on it. My mechanic gave me a list of parts I needed to purchase and of course, I defaulted to my local Honda dealership in Canada (low Canadian dollar right now and hate custom fees). Unfortunately, some of the parts were back ordered until April.
So... I resorted to purchasing online in the States and paying the dreaded custom fees at the border. I messaged www.hondapartsnow.com and they informed me that all of my parts can be available in 2 days and shipped to Washington state where I can go pick it up. Prices were great, so I placed an order. 3 days later, I got an email saying that one of my parts were delayed (valve) and it would take another 7 days to arrive at their depot. Went on Live Chat, apparently 1 valve (out of 8) was not available and they are waiting for more stock before my order can be shipped out. I told them to remove 1 single valve from the order and I will purchase it locally (send out 7). The representative decided to remove ALL of them and when I contacted them again to have 7 put on, they said none of them were in stock. I looked up this company and they were getting 1 star across the board from review sites and I instantly cancelled my order.
I contacted Northwest Honda to see if I can get the parts there (knowing that it will cost more than online stores) and Crystal Stoddard, the parts manager replied my email. I explained my situation to her and although she informed that she can never match online prices, she did try to accommodate me as much as possible. I placed the order. She provided me with an accurate ETA, 5 days (with the option to add $30 to receive it in 2 days). I wouldn't be able to visit the States for at least a week so I just went with the 5 day option.
Crystal kept me up to date with emails on when she will place the order, after she placed the order, tracking number of FedEx so that I can see where the products are, and also when the products are ready for pick up.
By far one of the best customer service I have received from a retailer and would recommend her to anyone who has to purchase OEM parts from a stealership in the Pacific Northwest
Crystal Stoddard
Parts Manager
Northwest Honda
2010 Iowa St
Bellingham, WA 98229
crystals@northwesthonda.com (best way to reach her)
Tell her Brian in Canada sent you from the s2000 forums and she'll take care of you.
Cheers!
02-02-2016, 08:37 AM
#2
+!
Been looking to order an OEM AP2 lip and all the local dealerships just haven't been very helpful plus pricing is not as competitive as Northwest Honda. I have been corresponding with Crystal as well and she provides responses that are both prompt and helpful
Been looking to order an OEM AP2 lip and all the local dealerships just haven't been very helpful plus pricing is not as competitive as Northwest Honda. I have been corresponding with Crystal as well and she provides responses that are both prompt and helpful
Thread
Thread Starter
Forum
Replies
Last Post