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Headlamp Cracks

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Old 07-31-2008, 08:27 AM
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Originally Posted by BlueBarchetta,Jul 31 2008, 09:27 AM
I was unclear in my reference. I was speaking about my experiece calling the 800 number, and the first people I talked to there.

In general the dealer service managers have been helpful to me. I am surprised that they would not initaiate the call/case file for Dave.
I am surprised as well. Most dealer service managers would have no issue escalating such a problem to Customer Relations / Zone manager for mitigation. They would have a vested interest in getting this paid for as they do make good money on warranty claims.
Old 07-31-2008, 11:00 AM
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The Service Manager told me that they had the ability to do a "goodwill" up to a certain amount but this would exceed that amount. He did not want to refer it to the district/zone level. I started at the 800 number.
Old 07-31-2008, 11:53 AM
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I have a few on the passenger side of my ap1 but they much longer than the ones in your picture. They were there when I bought it and just thought a shopping cart must have caused them.
Old 07-31-2008, 11:56 AM
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Hmm, if its cracking from the inside, that's really odd. You would think that (1) there would be random cracks or (2) the entire thing would crack. And its odd that each side is cracking in the same place. In any event, you would think that Honda would stand behind this but I had a friend that had one of the Accord V-6's with the auto transmission problem. He had to scream for over a year and even then, Honda only split the cost with him. Good luck Dave.
Old 07-31-2008, 02:31 PM
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Dave...

Did Pister have anything to say about it?
Old 07-31-2008, 03:01 PM
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Originally Posted by Scooterboy,Jul 31 2008, 02:00 PM
The Service Manager told me that they had the ability to do a "goodwill" up to a certain amount but this would exceed that amount........
Hmmmm I got a goodwill $1100.00 clutch and pressure plate on my 2003 @ 21K.

I say call Pister @ MH
Old 07-31-2008, 03:47 PM
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get that blue tint like mocky and you won't even notice it
Old 07-31-2008, 06:42 PM
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Originally Posted by 5power,Jul 31 2008, 12:05 AM
I heard that headlight tint if not properly put on will do that.
It would be over the WHOLE headlight, not just the top part if that was the case.
Old 07-31-2008, 07:05 PM
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Originally Posted by Scott Evil,Jul 31 2008, 02:31 PM
Dave...

Did Pister have anything to say about it?
He recommended that I get hold of the Zone Manager up here.
Old 08-01-2008, 06:24 AM
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Originally Posted by Scooterboy,Jul 31 2008, 11:05 PM
He recommended that I get hold of the Zone Manager up here.
that's less helpful than I expected.


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