A 2

The fact is they don't have a process in place. As and when this happened, the first thing the tech should have done, was communicated with the service advisor and Service Manager and then explained things as they happened to Mark. To string him along playing the blame game and passing the buck is not fair to the customer and reflects very poorly on their entire service department. It means people are penalized for mistakes and owning up to mistakes comes at a cost. Mistakes happen everywhere and anywhere, it is how an organization deals with it that matters.

Now if car manufacturers had a similar culture to building cars, we would still be dealing with cars that would breakdown periodically. Having Tom pay for spilling coffee is along the same lines.

Also correct me if I'm wrong. Don't car repair shops carry insurance to cover damage? If so, why penalize the guys that are the front line to your customers.

That aside, I received a response from my contact at Keeler. Will be sharing that with Mark.

NNY S2k

The shop's insurance probably carries a deductable .
Levi

lolls

Its that big?

A 2

I wanted to post this yesterday, seeing how Mark rolled in with top-up


But here are pics from today

Tadashi

I have TWO photos of the day... this deal is about 90% done

lolls

Lil Suzuka!

Lainey

I agree, and with any insurance policy, the more claims, you can expect a higher premium down the line.

While mistakes do happen at work, it's not uncommon for an employer to make an employee feel pretty bad, or to penalize them monetarily, even if they are upfront about the accident error.

At least they weren't joyriding (does anyone still use that term) with the vehicle when it was in for service. A road test to make sure all is well is quite common, depending on the type of service.

Lainey

Watch out for crosswinds.


What happens to your Civic?

Tadashi

Dealership buys the Civic outright (pays off Honda) and then sells it for what they can.

Believe it or not the Fit actually handles better than the Civic - to me it feels more fun anyway. The Civic has always been so bland - if you are looking for a car with almost no driver involvement, it's a great car. Not the way I like to drive though

Kinda does look like a mini minivan though I saw a first gen Odyssey on the way home - I think the Fit is bigger

Lainey

Good luck. You haven't had the Civic very long, hope the deal works for you not just the car people. You know how those dealers are.