Automobile warranty question
08-24-2010, 10:09 AM
#1
Thread Starter
Automobile warranty question
A friend has an '08 Tahoe that had some electrical issues around 32k-33k miles. The car wouldn't start and all electrical systems were dead. He'd jump it, drive it for a little while, and down the road, it was dead again. So, he takes it into the dealership and they give him a new battery under warranty and send him off again.
Now, he's at 38k miles (out of factory warranty) and he's having the same electrical issues with the car not starting, completely dead, and then he'd jump it and be fine for a while and then have problems again. Also, his A/C was blowing hot air on the passenger side and cool air on the driver's side for no reason (dual zone was set to the same temp). He restarts car and A/C is working fine again.
Long story short, it's obviously an electrical issue beyond the battery. He called the dealership and they told him to bring it in, but couldn't guarantee a warranty repair without looking at it since it's technically out of factory warranty now.
I thought I read that when a repair occurred under warranty, you automatically got a 12 mo/12k mile extension for that specific repair. Does anyone have the legal language on that rule/law, whatever? I've heard that many times over the years, but have never seen it in writing. Is it true?
Now, he's at 38k miles (out of factory warranty) and he's having the same electrical issues with the car not starting, completely dead, and then he'd jump it and be fine for a while and then have problems again. Also, his A/C was blowing hot air on the passenger side and cool air on the driver's side for no reason (dual zone was set to the same temp). He restarts car and A/C is working fine again.
Long story short, it's obviously an electrical issue beyond the battery. He called the dealership and they told him to bring it in, but couldn't guarantee a warranty repair without looking at it since it's technically out of factory warranty now.
I thought I read that when a repair occurred under warranty, you automatically got a 12 mo/12k mile extension for that specific repair. Does anyone have the legal language on that rule/law, whatever? I've heard that many times over the years, but have never seen it in writing. Is it true?
08-24-2010, 10:14 AM
#2
This may fall under Texas' Lemon law. If it's repaired for the same issue a certain number of times within a relatively short time period it may fall under that category. But it sounds like they are willing to work with him since he did not get a flat out "NO" to the possibility of warranty coverage.
08-25-2010, 08:15 PM
#3
if they misdiagnosed the initial problem its on them. However I do wonder why his battery lasted 5k miles without issue. Sounds like an alternator issue to me honestly. Intermittent issues can be troublesome, but of course the dealer will have to look at it and find out whats up.
08-25-2010, 08:25 PM
#4
Banned
Originally Posted by QUIKAG,Aug 24 2010, 01:09 PM
A friend has an '08 Tahoe that had some electrical issues around 32k-33k miles. The car wouldn't start and all electrical systems were dead. He'd jump it, drive it for a little while, and down the road, it was dead again. So, he takes it into the dealership and they give him a new battery under warranty and send him off again.
Now, he's at 38k miles (out of factory warranty) and he's having the same electrical issues with the car not starting, completely dead, and then he'd jump it and be fine for a while and then have problems again. Also, his A/C was blowing hot air on the passenger side and cool air on the driver's side for no reason (dual zone was set to the same temp). He restarts car and A/C is working fine again.
Long story short, it's obviously an electrical issue beyond the battery. He called the dealership and they told him to bring it in, but couldn't guarantee a warranty repair without looking at it since it's technically out of factory warranty now.
I thought I read that when a repair occurred under warranty, you automatically got a 12 mo/12k mile extension for that specific repair. Does anyone have the legal language on that rule/law, whatever? I've heard that many times over the years, but have never seen it in writing. Is it true?
Now, he's at 38k miles (out of factory warranty) and he's having the same electrical issues with the car not starting, completely dead, and then he'd jump it and be fine for a while and then have problems again. Also, his A/C was blowing hot air on the passenger side and cool air on the driver's side for no reason (dual zone was set to the same temp). He restarts car and A/C is working fine again.
Long story short, it's obviously an electrical issue beyond the battery. He called the dealership and they told him to bring it in, but couldn't guarantee a warranty repair without looking at it since it's technically out of factory warranty now.
I thought I read that when a repair occurred under warranty, you automatically got a 12 mo/12k mile extension for that specific repair. Does anyone have the legal language on that rule/law, whatever? I've heard that many times over the years, but have never seen it in writing. Is it true?
08-26-2010, 09:41 AM
#7
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I've had it go both ways in a similar situation. I don't think you can force them to fix it under warranty, but if approached reaonably they may do it or go for a 50/50 deal. Doesn't have to be all or nothing.
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