product knowledge
02-01-2008, 02:21 PM
#21
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Originally Posted by Wolfgang,Feb 1 2008, 03:11 PM
Cause it'll make him a better salesperson.
Those who grad with B and C's ended up with successful practices, that yields 2-5 folds more than the honors.
Clients who comes in wants to know the BEST price. They could care less about how VTEC differs from IVTEC for the new DVTEC.
Consumers wants value, and good customer service. You can know everything, but that 18,999 and that 17,999 will make them disloyal to your dealership.
HONDAWORLD (Volume Sale) They can make 200 per car, and still be more profitable than one that sells 100 unit a month with 500 profit..
02-01-2008, 02:36 PM
#23
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Clients who comes in wants to know the BEST price. They could care less about how VTEC differs from IVTEC for the new DVTEC.
Consumers wants value, and good customer service. You can know everything, but that 18,999 and that 17,999 will make them disloyal to your dealership.
Consumers wants value, and good customer service. You can know everything, but that 18,999 and that 17,999 will make them disloyal to your dealership.
Also, I think some people DO want to know the difference between VTEC and IVTEC. Even if one does not know, shouldn't the salesperson say "I'm not sure; let me go find out for you" rather than "I don't know"?
02-01-2008, 04:01 PM
#24
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Originally Posted by Back-cracker,Feb 1 2008, 03:21 PM
Most of my classmates who got a 4.0 in grad school ended up becoming professors, TA. You can ask them anything about the body, they can answer it with 10X the info needed.
Those who grad with B and C's ended up with successful practices, that yields 2-5 folds more than the honors.
Clients who comes in wants to know the BEST price. They could care less about how VTEC differs from IVTEC for the new DVTEC.
Consumers wants value, and good customer service. You can know everything, but that 18,999 and that 17,999 will make them disloyal to your dealership.
HONDAWORLD (Volume Sale) They can make 200 per car, and still be more profitable than one that sells 100 unit a month with 500 profit..
Those who grad with B and C's ended up with successful practices, that yields 2-5 folds more than the honors.
Clients who comes in wants to know the BEST price. They could care less about how VTEC differs from IVTEC for the new DVTEC.
Consumers wants value, and good customer service. You can know everything, but that 18,999 and that 17,999 will make them disloyal to your dealership.
HONDAWORLD (Volume Sale) They can make 200 per car, and still be more profitable than one that sells 100 unit a month with 500 profit..
02-01-2008, 04:20 PM
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For all that Peircy did to to get me a deal when we bought my Wifes car, if the dealer he set me up with (Vincent Santos) didn't know dick about the car we were looking at, I would have left asap. If you don't know a great deal about what you're selling then you shouldn't be selling it. The only exception would be a used car dealer.
02-01-2008, 05:50 PM
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Originally Posted by psychophd,Feb 1 2008, 03:07 PM
When I went to BMW dealership, the salesperson was very knowledgeable about his products. Doesn't it behoove the employee to thoroughly understand his product that he's selling? Or at least be able to refer me to someone who does know? He's selling products. I am asking a technical question about his product. Why shouldn't he know? When I asked him 'Are the V4 engines the same with different computer chips, or different engines?', he didn't know. Trunk size isn't an engineering specific either.
Maybe I'm being too critical. Just kinda frustrated.
Maybe I'm being too critical. Just kinda frustrated.
At lease he admitted to you that he did'nt know. I think thats better then giving you some kind of bs answer. Give the guy a break.