Opinions on local shop gruppe-s
11-26-2006 | 06:56 PM
#13
Joined: Oct 2006
Posts: 2,686
Likes: 5
From: LA to The Bay, CA
seems like gruppe-s has experienced some "growing pains" in recent years as they've expanded their business and started catering to a wider range of vehicles.
personally, i've had only good experiences w/them, but i'm local and never had anything shipped or installed by them. i browse several forums though and have noticed the # of complaints picking up. most of the issues appear to be customer service/shipping/order fulfillment related, which, again, tends to occur more frequently as businesses grow.
overall, gruppe-s is a reputable establishment w/very good prices & products, but i do think they could do a little more to address their customer service & staffing issues. no disprespect to them intended, but they (and other "tuner shops") really should focus on hiring more qualified employees w/more customer service, sales, &/or technical experience (especially their installers). too many businesses are staffed by unknowledgable & unprofessional "kids," and that's how a large # of them suffer.
personally, i've had only good experiences w/them, but i'm local and never had anything shipped or installed by them. i browse several forums though and have noticed the # of complaints picking up. most of the issues appear to be customer service/shipping/order fulfillment related, which, again, tends to occur more frequently as businesses grow.
overall, gruppe-s is a reputable establishment w/very good prices & products, but i do think they could do a little more to address their customer service & staffing issues. no disprespect to them intended, but they (and other "tuner shops") really should focus on hiring more qualified employees w/more customer service, sales, &/or technical experience (especially their installers). too many businesses are staffed by unknowledgable & unprofessional "kids," and that's how a large # of them suffer.
11-26-2006 | 11:10 PM
#16
Registered User
Joined: Oct 2002
Posts: 1,024
Likes: 0
From: usa
gruppe blows. Took like 10 hours to install a simple set of coilovers! idiots, dont even come out to say they be taking that long. it seemed like no one there knew i was waiting in their shop for 10 freaking hours!
screwed me on the price also. Basically said the price they gave me was just for the part and install was another charge after they finished the job,what a bunch of idiots. they are like a bunch of college kids in a dorm no organization skills. clowns!
screwed me on the price also. Basically said the price they gave me was just for the part and install was another charge after they finished the job,what a bunch of idiots. they are like a bunch of college kids in a dorm no organization skills. clowns!
11-26-2006 | 11:46 PM
#18
Registered User
Joined: Jul 2002
Posts: 5,396
Likes: 1
bought some cusco and tien stuff there waaay back and didn't have any issues. nothing was installed though so no comments there. i'd recommend dsr in san jose for any installs or vafc tuning in southbay or joey if you're nearer up north.
11-27-2006 | 01:36 AM
#20
Joined: Nov 2002
Posts: 13,909
Likes: 2
From: Norcal
Originally Posted by hyperpm,Nov 26 2006, 11:46 PM
bought some cusco and tien stuff there waaay back and didn't have any issues. nothing was installed though so no comments there. i'd recommend dsr in san jose for any installs or vafc tuning in southbay or joey if you're nearer up north.